Salesforce Exam ARC-801 Topic 5 Question 36 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 36
Topic #: 5

Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.

What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

AIntegrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.

BCreate cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.

CRecommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.

DLoad the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.

Show Suggested Answer

Suggested Answer: B

The Solution Architect should recommend MuleSoft Anypoint Platform for Ace Computers' integration solution. MuleSoft Anypoint Platform is a powerful integration platform that can connect to a wide range of systems, including on-premise and cloud systems. It has advancedcapabilities for data mapping, transformation, and routing, as well as support for large data volumes and real-time integration. MuleSoft Anypoint Platform also has features for minimizing the impact on end-user operations, such as batch processing and advanced scheduling. Salesforce Data Loader is a tool for importing and exporting data to and from Salesforce and is not suitable for integrating multiple systems. MuleSoft Composer is a lightweight integration solution that is designed for simple integrations and may not be suitable for Ace Computers' complex integration needs. Platform Events are a feature in Salesforce that allow for real-time communication between applications within Salesforce but may not be suitable for Ace Computers' integration needs.

by Gail at Sep 17, 2024, 10:13 AM

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Katlyn

1 months ago

Maybe we could set up a special 'Overdue Payment Dance' in Marketing Cloud to really grab the customer's attention. I hear the Macarena is making a comeback.

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Avery

2 days ago

That sounds like a fun idea! But maybe we should focus on more traditional payment reminders.

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2 months ago

Option B makes the most sense to me. Creating cases in Salesforce based on payment statuses and using Marketing Cloud to send notifications seems like the most effective way to handle this use case.

upvoted 0 times