Discuss Salesforce ARC-801 Exam Topic 4 Question 69

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.

Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?

Choose 2 answers

ACreate recurring office hours for end usersto call in to speak directly with the Solution Architect.

BCreate a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.

CSuggest that the executive team tie performance metrics to Salesforce usage.

DSuggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

Suggested Answer: B, D

To encourage high adoption rates, the Solution Architect should recommend:

B) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. This empowers users to contribute to the solution's success and ensures their needs and challenges are heard.

D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. This provides ongoing support and learning opportunities, making it easier for users to adapt to the new system.

Salesforce Trailhead and the in-app guidance feature are excellent resources for training and user adoption, as recommended by Salesforce's best practices for user engagement and adoption.

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12 comments · newest first

James 1 month ago

I’m not sure about A. Office hours might not be effective for everyone.

Alecia 1 month ago

Definitely! And D is great too. Continuous training keeps everyone up to speed.

Aileen 1 month ago

I think option B is crucial. Feedback loops really help users feel heard.

Malika 2 months ago

Office hours (A) sounds nice, but will people actually use them?

Christiane 2 months ago

Totally agree with D! In-app guidance makes a huge difference.

Carmela 2 months ago

Really? Tying metrics to usage (C) seems a bit harsh.

Ricarda 2 months ago

B is definitely important too! Feedback helps improve the system.

Sanjuana 2 months ago

I think D is a solid choice! Continuous training is key.

Brynn 2 months ago

I practiced a similar question before, and I recall that having regular office hours, like in option A, could be beneficial, but I’m not sure if it’s the most effective strategy.

Glory 3 months ago

I think tying performance metrics to usage, like in option C, might motivate users, but I'm not entirely convinced it’s the best approach for adoption.

Nieves 3 months ago

I'm a bit unsure, but I feel like continuous training methods, like option D, could really help users feel more comfortable with the new system.

Erin 3 months ago

I remember discussing the importance of user feedback in class, so I think option B makes a lot of sense for improving adoption.

Salesforce ARC-801 Exam - Topic 4 Question 69 Discussion