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Salesforce ARC-801 Exam - Topic 4 Question 69 Discussion

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?Choose 2 answers
B) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. and D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
A) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
C) Suggest that the executive team tie performance metrics to Salesforce usage.

Salesforce ARC-801 Exam - Topic 4 Question 69 Discussion

Actual exam question for Salesforce's ARC-801 exam
Question #: 69
Topic #: 4
[All ARC-801 Questions]

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.

Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, D

To encourage high adoption rates, the Solution Architect should recommend:

B) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs. This empowers users to contribute to the solution's success and ensures their needs and challenges are heard.

D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution. This provides ongoing support and learning opportunities, making it easier for users to adapt to the new system.

Salesforce Trailhead and the in-app guidance feature are excellent resources for training and user adoption, as recommended by Salesforce's best practices for user engagement and adoption.


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