Discuss Salesforce ARC-801 Exam Topic 10 Question 68

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.

Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

AGrant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.

BGrant access to resellers and partners byproviding Partner Community licenses.

CGrant access to resellers and partners by providing Customer Community licenses.

DGrant access to resellers and partners by providing Customer Community Plus licenses.

Suggested Answer: B

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

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23 comments · newest first

Rana 2 days ago

Exactly! It’s all about enabling resellers effectively.

Dalene 7 days ago

Plus, B focuses on partnerships, which is UC's model.

Filiberto 13 days ago

But A might be too expensive for UC. B seems more cost-effective.

Tamra 18 days ago

I’m leaning towards A. Sales and Service Cloud licenses cover more features.

Dalene 23 days ago

Agreed! It allows for better collaboration and visibility.

Rana 28 days ago

I think option B is the best. Partner Community licenses are tailored for resellers.

Justine 1 month ago

Exactly! Collaboration is key for UC's model.

Marylyn 1 month ago

Plus, it keeps everything streamlined.

Youlanda 1 month ago

I believe B balances access and functionality well.

Matthew 2 months ago

D offers more features, but is it necessary?

Claribel 2 months ago

C seems limited. Customers need more than just basic access.

Justine 2 months ago

I feel like A could work too, but it might be too much access.

Youlanda 2 months ago

Agreed! It allows better collaboration.

Marylyn 2 months ago

I think option B is the best. Partner Community licenses are designed for resellers.

Arthur 2 months ago

Surprised they haven't done this sooner!

Brynn 3 months ago

Wait, why not just stick with email? Seems simpler.

Cheryl 3 months ago

Not sure about that, Customer Community Plus could work too.

Alecia 3 months ago

Definitely agree, they need that focused access!

Alysa 3 months ago

I think Partner Community licenses make the most sense for collaboration.

Lazaro 3 months ago

I practiced a similar question where we had to choose between community licenses, and I think the Partner Community option aligns best with UC's business model.

Harrison 4 months ago

I feel like Customer Community licenses could work too, but they seem more geared towards end customers rather than partners.

Vince 4 months ago

I think Partner Community licenses might be the right choice since they focus on collaboration with resellers and service partners.

Hobert 4 months ago

I remember discussing the differences between community licenses in class, but I'm not sure which one fits best for indirect sales.

Salesforce ARC-801 Exam - Topic 10 Question 68 Discussion