Discuss Salesforce ARC-801 Exam Topic 1 Question 5

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.

Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data---and an ERP is the master for all invoice, order, and payment data.

How should the Solution Architect segment opportunities and order data in Salesforce*

ASOR for Opportunities and System of Intelligence for Orders

BSystem of record (SOP.) for Opportunities and System of Engagement for Orders

CSystem of Engagement for Opportunities and SOR for Orders

DSOR for Opportunities and SOR for Orders

Suggested Answer: C

A system of record (SOR) is a source of truth for a specific type of data that needs to be accurate and consistent across different systems1.A system of engagement (SOE) is a platform that enables interactions and communications with customers and other stakeholders1.

Salesforce is a system of engagement for opportunities because it allows sales reps to create, track, and manage sales deals with customers23.Salesforce is also a system of record for orders because it stores order data that can be synced with other systems like ERP3.

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13 comments · newest first

Terina 12 months ago

I agree, SOR for Opportunities is a no-brainer!

Shaquana 12 months ago

Wait, why would we use System of Engagement for Orders? That seems off.

Berry 12 months ago

Definitely SOR for both, can't mix them up!

Gene 1 year ago

I think System of Engagement for Orders is a better fit!

Rosenda 1 year ago

SOR for Opportunities makes sense, they need accurate records.

Lorrine 1 year ago

I recall that Opportunities are often treated as a System of Record, but I’m unsure if Orders should also be classified the same way. I might need to review that section again.

Kip 1 year ago

This question feels similar to one we practiced where we had to classify different data types. I think I lean towards A or D, but I’m not completely confident.

Chandra 1 year ago

I think Opportunities should definitely be a System of Record since they are core sales data, but I'm a bit confused about how Orders fit in.

Lenora 1 year ago

I remember discussing the Systems of Engagement framework in class, but I'm not entirely sure how it applies to Opportunities versus Orders in this context.

Thurman 1 year ago

For this type of question, I always try to think through the key security principles - confidentiality, integrity, availability. Since the issue is people not picking up their prints, that seems to directly impact confidentiality the most. I'm confident A is the best answer.

Leontine 1 year ago

Hmm, I'm a bit unsure about this one. I know merit pay is supposed to be linked to performance, but I'm not sure if the goal is to align with the organization's mission or just focus on individual performance. I'll have to review my notes to see if I can figure this out.

Leslie 1 year ago

This one seems pretty straightforward. I'm pretty confident the answer is B - U.S. treasury securities.

Mignon 1 year ago

Ugh, I'm really struggling with this one. The options all sound similar, and I'm not sure I fully understand the differences between them. I'll have to make an educated guess and hope for the best.

Salesforce ARC-801 Exam - Topic 1 Question 5 Discussion