Discuss Salesforce ARC-801 Exam Topic 1 Question 4

Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.

Which two recommendations should a Solution Architect make toward creating a CoC?

Choose 2 answers

AAll development decisions will be made by internal resources.

BDocumentation around the solution will not be a concern.

CKnowledge of the solution will stay within the organization.

DIt will be much more cost effective to create a CoE.

Suggested Answer: A, C

A Salesforce Center of Excellence (COE) is a centralized division within your company that oversees and manages all aspects of the Salesforce instance, including projects, maintenance, and support12.A COE acts as a central governing body for the entire organization and funnels all decision making and product ownership through a single group2.By creating a COE, you can ensure that all development decisions will be made by internal resources who have direct relationships with stakeholders throughout the company12.

Another benefit of creating a COE is that knowledge of the solution will stay within the organization3.A COE provides leadership, best practices, research, support and training for Salesforce3.By having an internal team that is responsible for implementing and maintaining the solution, you can avoid relying on external vendors or consultants who may not have your best interests at heart or who may leave after the project is done4.

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12 comments · newest first

Lyda 12 months ago

All decisions by internal resources sounds risky.

Ozell 12 months ago

Documentation is super important, can't ignore it!

Shalon 12 months ago

Cost-effective? Not so sure about that.

Eugene 1 year ago

I disagree, external help can bring fresh ideas.

Sharan 1 year ago

Definitely need to keep knowledge in-house!

Glen 1 year ago

I vaguely remember that having all development decisions made internally could lead to better alignment with business goals, which might relate to option A.

Leonida 1 year ago

I think we talked about how documentation is crucial for long-term success, so option B seems wrong to me.

Talia 1 year ago

I'm a bit unsure about the cost-effectiveness of a CoE. I feel like we covered something similar, but I can't recall the details.

Keith 1 year ago

I remember discussing the importance of internal knowledge retention in our last study session, so I think option C makes sense.

Martina 1 year ago

Hmm, I'm not totally sure about this one. Is the purpose to avoid an error, or to actually populate the field with the default text? I'll need to re-read the question and options a few times to make sure I understand it.

Tom 1 year ago

I think the filter option might work here, but I'm not 100% sure how that would limit the number of cost centers. I'll make sure to read the explanations carefully before answering.

Lura 1 year ago

This question seems to be asking about the mapping options between VPLS and B-VPLS services on the Alcatel-Lucent 7750 SR. I think the key is understanding the difference between 1:1 and M:1 mapping.

Salesforce ARC-801 Exam - Topic 1 Question 4 Discussion