Salesforce Exam ARC-801 Topic 1 Question 16 Discussion

Actual exam question for Salesforce's ARC-801 exam

Question #: 16
Topic #: 1

Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.

Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.

Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

AImplement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.

BImplement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.

CImplement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.

DImplement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.

Show Suggested Answer

Suggested Answer: D

This way, you can preserve the historical data of your sales transactions related to the deactivated products without deleting them from Salesforce.You can also avoid syncing issues between your ERP and Salesforce by keeping the product status consistent1.

Deactivating a product in Salesforce means that it cannot be added to new opportunities or quotes, but it remains visible on existing ones1.You can also deactivate all related prices for that product at the same time by enabling a setting in Product Settings1.To mark an opportunity or quote as inactive, you can use a custom field or a workflow rule that changes its status based on certain criteria3.

https://help.salesforce.com/s/articleView?id=customize_product.htm&language=en_US&type=0

by Stephaine at Nov 21, 2023, 05:21 AM

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Jesusa

1 days ago

I don't know, guys. All these options sound like a lot of work. Maybe we could just have the customers fax in their orders like it's the 90s? That's got to be faster than any of these fancy-schmancy solutions, right?

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Jody

6 days ago

Well, look at Mr. Fancy Pants over here with his 'best practices' and 'adhering to requirements'. I say we go with option D and just build a custom integration. What could possibly go wrong? *nervous laughter*

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Cherelle

10 days ago

Hmm, I'm not so sure about that. Wouldn't option C give us more flexibility in the long run? Allowing updates to go both ways between B2B Commerce and CPQ could really streamline the process. Just gotta make sure we have a solid plan for data syncing, that's all.

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25 days ago

I think option A is the best choice because it sets B2B Commerce as the Product and Pricing master, which will streamline the process.

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