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Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce products including Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?
15 comments · newest first
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Rebbeca
11 months ago
Wait, can you really make data view-only like that? Sounds tricky!
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Yesenia
12 months ago
Why not just use Profiles instead of Permission Sets?
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Theola
12 months ago
Not sure if Apex Callouts are the best fit here.
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Merilyn
12 months ago
Definitely agree with that! User Permission Sets too.
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Jeffrey
1 year ago
I think Salesforce Connect is a must for view-only access!
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Juliann
1 year ago
I feel like Apex Callouts might not be the best choice here since UC wants to avoid storing real customer data. I’m leaning towards Salesforce Connect instead.
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Jennifer
1 year ago
This question reminds me of a practice scenario we did where we had to limit data visibility. I think using Salesforce Connect with User Permission Sets could be the right approach.
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Adelle
1 year ago
I'm not entirely sure about the difference between User Permission Sets and User Profiles in this context. I think both might control access, but I need to double-check.
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Jesusa
1 year ago
I remember we discussed Salesforce Connect in class, and it seems like a good fit for accessing external data without storing it in Salesforce.
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Dorothy
1 year ago
I'm feeling pretty confident about this one. The key is using Salesforce Connect to integrate with the external data source, and then leveraging User Permission Sets to grant temporary, limited access to the select few individuals.
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Marg
1 year ago
Okay, I think I've got this. Salesforce Connect will allow us to access the data from an external source without storing it in Salesforce, and User Permission Sets will let us control who can view that data. Sounds like the right approach to me.
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Maile
1 year ago
This question seems straightforward - we need to use Salesforce Connect and User Permission Sets to meet the requirements.
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Kenny
1 year ago
Hmm, I'm a bit confused. Salesforce Connect and User Profiles or User Permission Sets? I'll need to review the differences between those options.
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Lorrie
1 year ago
I'm a bit confused by the options. I'll need to re-read the question and the exhibit carefully to make sure I understand what's being asked.
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Pearly
1 year ago
I'm a little confused by all the different objects involved. I'll need to make sure I understand how they fit together before I can confidently select the right answer.