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business requires automating the check and update of the phone number type
classification (mobile vs. landline) for all in-coming calls delivered to their phone
sales agents. The following conditions exist:
1. At peak, their call center can receive up to 100,000 calls per day.
2. The phone number type classification is a service provided by an external service API.
3. Business is flexible with timing and frequency to check and update the records (throughout
the night or every 6-12 hours is sufficient).
A Remote-Call-In pattern and/or Batch Synchronization (Replication via ETL: System ->
Salesforce) are determined to work with a middleware hosted on custom premise.
In order to implement these patterns and mechanisms, which component should an integration architect recommend?
Suggested Answer: A, B
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36 comments · newest first
FR
Frederica
11 months ago
Really? A firewall and reverse proxy too? Seems excessive.
AI
Aileen
11 months ago
Wait, are we sure about the middleware choice?
GE
Gearldine
12 months ago
I think a ConnectedApp might be overkill here.
AV
Avery
12 months ago
Definitely need an API Gateway for that.
GA
Gail
12 months ago
Sounds like a solid plan for handling 100k calls!
MI
Mignon
1 year ago
I’m a bit confused about the need for a firewall. I thought it was more about authentication rather than protection in this case.
BL
Blythe
1 year ago
An API Gateway sounds familiar, especially for managing requests. I feel like it could be a solid option for this scenario.
AN
Annett
1 year ago
I think we practiced a similar question where Remote Site Settings were mentioned. Could that be the right answer?
HA
Hassie
1 year ago
I remember we discussed the importance of authentication methods for middleware, but I'm not sure if a ConnectedApp is the best choice here.
ST
Stephane
1 year ago
Hmm, I'm a bit confused on this one. I'll need to review the material on Intelligent Alerts again to make sure I understand the right approach.
EL
Elbert
1 year ago
Is it the init program? I'm a little fuzzy on the boot process, but I think that might be the right answer.
CO
Cortney
1 year ago
I'm feeling pretty confident about this one. The "vserver export-policy check-access" command should give me the information I need to troubleshoot the user's access issues on the NFS volume.
MA
Marci
1 year ago
A? Really? A ConnectedApp? That's for OAuth, not for this kind of integration. Definitely not the right choice here.
CA
Caprice
1 year ago
D) Firewall and reverse proxy are required to protect internal APIs and resource being exposed.
JO
Josefa
1 year ago
D) Firewall and reverse proxy are required to protect internal APIs and resource being exposed.
RA
Raina
1 year ago
C) An API Gateway that authenticates requests from Salesforce into the Middleware(ETL/ESB).
ST
Stephanie
1 year ago
B) IoConfigure Remote Site Settings in Salesforce to authenticate the middleware.
LE
Leatha
1 year ago
C) An API Gateway that authenticates requests from Salesforce into the Middleware(ETL/ESB).
GE
Genevive
1 year ago
B) IoConfigure Remote Site Settings in Salesforce to authenticate the middleware.
LO
Lonny
2 years ago
D is an interesting option, but I'm not sure if a firewall and reverse proxy are necessary for this specific use case. Seems like overkill when you can use an API Gateway instead.
NI
Nieves
1 year ago
A) ConnectedApp configured in Salesforce to authenticate the middleware.
PA
Pansy
1 year ago
D) Firewall and reverse proxy are required to protect internal APIs and resource being exposed.
LE
Lea
1 year ago
C) An API Gateway that authenticates requests from Salesforce into the Middleware(ETL/ESB).
CO
Cory
1 year ago
D) Firewall and reverse proxy are required to protect internal APIs and resource being exposed.
AR
Arlette
1 year ago
C) An API Gateway that authenticates requests from Salesforce into the Middleware(ETL/ESB).
CA
Carri
1 year ago
A) ConnectedApp configured in Salesforce to authenticate the middleware.
BE
Belen
2 years ago
But wouldn't ConnectedApp in Salesforce also work for authentication?
CH
Chun
2 years ago
B sounds good too. Setting up Remote Site Settings in Salesforce can help establish a secure connection to the middleware. But I'm not sure if that's enough for handling the volume of calls.
VA
Vallie
1 year ago
C) An API Gateway that authenticates requests from Salesforce into the Middleware(ETL/ESB).
LI
Lisandra
1 year ago
A) ConnectedApp configured in Salesforce to authenticate the middleware.
GI
Giovanna
2 years ago
I agree with Louvenia, an API Gateway provides a secure way to connect Salesforce with the Middleware.
LO
Louvenia
2 years ago
I think an API Gateway is the best option to authenticate requests.
SC
Scarlet
2 years ago
Hmm, I think C is the way to go. An API Gateway can handle the authentication and routing between Salesforce and the middleware. It's a common pattern for managing external integrations.
FA
Fabiola
2 years ago
I'm not sure, but I think Firewall and reverse proxy are also important to protect internal APIs and resources from external threats.
BE
Beth
2 years ago
I agree with Krissy, an API Gateway provides a secure way to handle the communication between Salesforce and the Middleware.
KR
Krissy
2 years ago
I think an API Gateway is the best option to authenticate requests from Salesforce into the Middleware.