An administrator is setting up Order Management in a development org. The
administrator is using Workbench to create test orders but the corresponding Order
Summaries are not being created. What could be the issue?
Suggested Answer: D
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28 comments · newest first
FL
Flo
6 months ago
I lean towards C as well. It's crucial for the API call.
RO
Robt
6 months ago
D is also possible. The flow might not be activated.
JE
Jettie
6 months ago
A could be a reason too, but C feels more direct.
LA
Lai
6 months ago
What about A? Maybe the Order Summary is disabled in settings.
HO
Hortencia
6 months ago
I agree, C seems likely. It's a common oversight.
TH
Theola
7 months ago
I think it's option C. The attribute might not be set to TRUE.
LE
Leonie
7 months ago
Really? I thought Order Summaries were always created by default.
CE
Celestine
7 months ago
Wait, is D) even a thing? I thought it was automatic.
LA
Lai
7 months ago
Definitely B) - check if the trigger is activated.
JA
Jaclyn
7 months ago
I think it's C) - that attribute needs to be set to TRUE.
YV
Yvonne
8 months ago
A) Order Summary has been disabled in the settings.
ME
Merrilee
8 months ago
What if the flow isn't activated? I think option D could also be a possibility, but I need to double-check that.
PA
Pamella
8 months ago
I feel like I’ve seen a question like this before, and it was about the settings in Setup. Could it be option A?
DO
Dortha
9 months ago
I remember something about triggers, so maybe option B could be the issue if the trigger isn't activated.
FL
Fletcher
9 months ago
Hmm, I'd go with C. Who forgets to set the CreateOrderSummary flag? That's like Salesforce 101 right there.
LO
Lorita
9 months ago
A) Order Summary has been disabled in the Order Management settings in Setup. Bet that's the problem, better double-check those settings.
BI
Billi
9 months ago
B) The Order object trigger is not activated. Rookie mistake, always check your triggers!
SH
Sharee
9 months ago
D) The Create Order Summary flow is not activated. Gotta make sure that flow is running, otherwise no order summaries will be created.
JO
Joseph
9 months ago
C) The administrator did not set the "CreateOrderSummary" attribute to TRUE in the API call in workbench when posting the orders. That's the most likely issue here.
HO
Hobert
10 months ago
I think the key here is to systematically go through the possible causes. Start with the Order Management settings, then move on to the Order object trigger, and finally, verify the API call in Workbench. Paying close attention to the details will be crucial in solving this problem.
KA
Kanisha
10 months ago
Okay, let me think this through. I'd start by checking the Order Management settings to see if Order Summary is enabled. If that's not the issue, then I'd look at the Order object trigger and make sure it's activated. The API call in Workbench is also a good thing to double-check.
MA
Margot
10 months ago
Hmm, I'm a bit confused here. Could it also be that the Order object trigger isn't activated? Or maybe the administrator forgot to set the CreateOrderSummary attribute to true in the API call when posting the orders in Workbench?
OL
Olen
10 months ago
I think it might be option C, but I'm not entirely sure how the API call works in Workbench.
ZA
Zana
10 months ago
I'm pretty sure the issue is that the Order Summary has been disabled in the Order Management settings. That's the most likely explanation if the Order Summaries aren't being created.
CH
Charlene
4 months ago
Don't forget about the flow not being activated either!
EL
Elvis
4 months ago
What if the "CreateOrderSummary" attribute wasn't set to TRUE?
LE
Lea
5 months ago
Could also be the trigger not being activated.
AR
Arlette
6 months ago
I think you're right about the settings being disabled.