Salesforce Certified Agentforce Specialist (AI-201) Exam - Topic 3 Question 15 Discussion

Actual exam question for Salesforce's Salesforce Certified Agentforce Specialist (AI-201) exam

Question #: 15
Topic #: 3

[All Salesforce Certified Agentforce Specialist (AI-201) Questions]

What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

AThe Activities related list on the Account object is not supported because it is a polymorphic field.

BIf person accounts have been enabled, merge fields will not be available for the Account object.

CPrompt generation will yield no response when there is no related list associated with an Account in runtime.

Show Suggested Answer

Suggested Answer: A

When using related list merge fields in a prompt template associated with the Account object in Prompt Builder, the Activities related list is not supported due to it being a polymorphic field. Polymorphic fields can reference multiple different types of objects, which makes them incompatible with some merge field operations in prompt generation.

Option B is incorrect because person accounts do not limit the availability of merge fields for the Account object.

Option C is irrelevant since even if no related lists are available at runtime, the prompt can still generate based on other available data fields.

For more information, refer to Salesforce documentation on supported fields and limitations in Prompt Builder.

by Deja at Nov 19, 2025, 06:05 PM

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Stanton

5 days ago

B makes sense. No merge fields with person accounts.

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Yun

10 days ago

I agree with Ronny. Activities are definitely not supported.

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Sarah

15 days ago

C seems off. There should be some response regardless.

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James

20 days ago

I feel B might be the answer. Person accounts complicate things.

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Ronny

25 days ago

I think A is correct. Polymorphic fields can be tricky.

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Quentin

1 month ago

I’m not sure about B, that sounds a bit off.

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Keshia

1 month ago

C) makes sense, no related list means no data to pull.

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Vi

2 months ago

Wait, B) really? No merge fields for person accounts?

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Makeda

2 months ago

Wait, is this a trick question? I bet the real answer is "All of the above, and also the Agentforce should consider what they had for breakfast this morning."

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Alysa

2 months ago

C) Prompt generation will yield no response when there is no related list associated with an Account in runtime. Sounds like a classic case of "no data, no response."

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Casie

2 months ago

A) The Activities related list on the Account object is not supported because it is a polymorphic field. Gotta watch out for those pesky polymorphic fields!

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Providencia

3 months ago

B) If person accounts have been enabled, merge fields will not be available for the Account object. Sounds like a tricky one!

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Kimbery

3 months ago

Hmm, I'm not sure about that. Shouldn't the Agentforce consider the related list merge fields regardless of whether there's an actual related list associated with the Account?

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Kelvin

3 months ago

C) Prompt generation will yield no response when there is no related list associated with an Account in runtime.

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Bronwyn

3 months ago

I feel like we covered this in our last session, and I thought the Activities list was supported, which makes me doubt option A.

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Jacklyn

3 months ago

I think I saw a practice question about related lists and their importance, so option C sounds familiar, but I can't recall the details.

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Margurite

3 months ago

I'm not entirely sure, but I feel like we discussed person accounts in class, and that could relate to option B.

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Erinn

4 months ago

I remember something about polymorphic fields, so I think option A might be correct since Activities can be tricky.

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Dawne

4 months ago

I'm a little confused by this question. I know Prompt Builder can be used with various Salesforce objects, but I'm not sure how the related lists come into play. I'll need to review the documentation to make sure I understand the concepts before attempting to answer.

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Vivan

4 months ago

Okay, I think I've got a handle on this. The key is understanding how Prompt Builder works with related lists on the Account object. I'll carefully consider each option and try to apply my knowledge of Salesforce features.

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Telma

4 months ago

Totally agree with A, it's a known limitation.

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Cordelia

4 months ago

A) is true, Activities can't be merged.

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Mendy

5 months ago

C could be true, but I doubt it. There’s usually a fallback.

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Galen

5 months ago

This question is right up my alley! I've worked extensively with Prompt Builder and related lists in Salesforce. I'm confident I can analyze the options and identify the correct answer.

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Stefania

5 months ago

Hmm, this seems like a tricky one. I remember learning about related lists in Salesforce, but I'm not sure how that applies to Prompt Builder. I'll need to review my notes and try to reason through the different options.

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Hyun

5 months ago

I'm not too sure about this one. I know related lists can be tricky, but I'm not familiar with the specifics of Prompt Builder. I'll have to read the question carefully and think through the options.

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