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Salesforce Exam ADX-271 Topic 4 Question 47 Discussion

Actual exam question for Salesforce's ADX-271 exam
Question #: 47
Topic #: 4
[All ADX-271 Questions]

What are two ways a question can be escalated to a case?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.


by Willard at Mar 05, 2024, 09:11 PM

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Raina
10 months ago
As a professional, I must say that Customer Identity is the most appropriate choice. The question specifically mentions 'on behalf of UMS customers', so that's the license that aligns best with the requirement.
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Mike
10 months ago
Ooh, this is a tricky one. I'm leaning towards Customer Community Plus, but Customer Identity could work too. Gotta keep those third-party folks on a tight leash, am I right?
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Roosevelt
10 months ago
B) Customer Identity
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Carlene
10 months ago
A) Partner Community
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Lili
11 months ago
Haha, Partner Community? Really? That's like giving the janitor the CEO's login credentials. Customer Community Plus is the clear winner here.
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Elbert
10 months ago
Exactly! Customer Community Plus is the clear winner here.
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Bettina
10 months ago
C) Customer Community Plus
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Deja
10 months ago
Haha, Partner Community? Really? That's like giving the janitor the CEO's login credentials.
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Lettie
10 months ago
A) Partner Community
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Brandon
11 months ago
Customer Identity seems like the most logical choice. It allows the third-party to act on behalf of UMS customers without granting them full community access.
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Gerald
10 months ago
User 2
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Paola
10 months ago
User 1
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Ezekiel
11 months ago
C) Customer Community Plus
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Maxima
11 months ago
B) Customer Identity
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Jillian
11 months ago
A) Partner Community
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Gearldine
11 months ago
That's a good point, Eleonora. Partner community licenses offer more flexibility for third-party staff in this scenario.
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Eleonora
11 months ago
But wouldn't customer community plus licenses be too restrictive for third-party agents creating cases on behalf of UMS customers?
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Lashawnda
12 months ago
I'm not so sure. I think customer community plus licenses could also work for third-party staff.
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Kayleigh
12 months ago
I think Customer Community Plus is the way to go. It gives third-party staff the necessary access to manage cases without going overboard.
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Dana
10 months ago
Yes, it provides the right level of access for managing cases.
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Lorrine
10 months ago
C) Customer Community Plus
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Laticia
10 months ago
I agree, Customer Community Plus seems like the best option for third-party staff.
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Francisca
10 months ago
D) Customer Community
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Micah
10 months ago
C) Customer Community Plus
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Candida
11 months ago
B) Customer Identity
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Edison
11 months ago
A) Partner Community
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Gearldine
12 months ago
I agree with Eleonora. Partner community licenses make sense for managing low-severity tickets.
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Eleonora
1 years ago
I think partner community licenses are the way to go for third-party staff.
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