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Salesforce ADX-271 Exam

Certification Provider: Salesforce
Exam Name: Create and Manage Experience Cloud Sites
Number of questions in our database: 185
Exam Version: Dec. 07, 2023
ADX-271 Exam Official Topics:
  • Topic 1: Build a Community Using the Customer Service Template/ Install Community Dashboards and Insights
  • Topic 2: Community Limits, Licensing, and Users/ Self-Service/Public Communities
  • Topic 3: What are Communities and How Do They Work/ Build a Partner Community
  • Topic 4: Keeping the Community Active and Engaged/ Data Categories and Knowledge
  • Topic 5: Implementing Communities/ Security and Customization/ Knowledgeable People
  • Topic 6: Self-Service Communities/ Lightning Templates/ More Experience Builder

Free Salesforce ADX-271 Exam Actual Questions

The questions for ADX-271 were last updated On Dec. 07, 2023

Question #1

Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.

Which template should CK use to give customers the access they need?

Reveal Solution Hide Solution
Correct Answer: D

To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CK can use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.


Question #2

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

Reveal Solution Hide Solution
Correct Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.


Question #3

Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app

Whet should NTO consider when building the MR help desk app?

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Correct Answer: D

One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.


Question #4

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

Reveal Solution Hide Solution
Correct Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.


Question #5

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

Reveal Solution Hide Solution
Correct Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.



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