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Salesforce Exam ADX-271 Topic 4 Question 38 Discussion

Actual exam question for Salesforce's ADX-271 exam
Question #: 38
Topic #: 4
[All ADX-271 Questions]

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

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Suggested Answer: A

This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.


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