Salesforce ADX-211 Exam - Topic 9 Question 54 Discussion

Actual exam question for Salesforce's ADX-211 exam

Question #: 54
Topic #: 9

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.

What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers

AChat is unavailable in Lightning Experience if also using Omni-Channel.

BChat can only be added to Standard navigation Lightning apps.

CChat must be routed with Omni-Channel in Lightning Experience.

DChat can only be added to Console navigation Lightning apps.

Show Suggested Answer

Suggested Answer: D

A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5

by Winifred at Sep 12, 2024, 10:45 PM

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Kristin

4 months ago

Nope, it’s definitely only for Console navigation apps.

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Clorinda

4 months ago

I thought Chat could be added to any app, not just Standard navigation.

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Raelene

4 months ago

Wait, is Chat really unavailable in Lightning with Omni-Channel? That sounds odd.

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Lawrence

5 months ago

Totally agree, Omni-Channel is key for efficiency!

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Golda

5 months ago

Chat must be routed with Omni-Channel in Lightning Experience.

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Leandro

5 months ago

I thought Chat could be added to any Lightning app, but now I'm questioning if it has to be a specific type like Standard or Console.

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Dylan

5 months ago

I practiced a question similar to this, and I think Chat must be routed with Omni-Channel in Lightning Experience.

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Bonita

5 months ago

I remember something about Omni-Channel and Chat not working together in Lightning, but I can't recall the specifics.

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Jose

6 months ago

I think Chat can only be added to Console navigation apps, but I'm not entirely sure if that's the only requirement.

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Vicky

6 months ago

Wait, I'm a bit confused. Isn't there something about Omni-Channel and Chat not being compatible in Lightning Experience? I'll need to double-check that.

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Roosevelt

6 months ago

I'm pretty confident I know the answer to this one. Chat can only be added to Console navigation apps, not Standard apps. And it needs to be routed through Omni-Channel in Lightning Experience.

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Lasandra

6 months ago

Okay, let's see. I think the key here is understanding the differences between Standard and Console navigation apps in Lightning Experience. That should help me narrow down the options.

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Shawnee

6 months ago

Hmm, this question seems a bit tricky. I'll need to carefully read through the options and think about the implications of using Chat in the Service Console.

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