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Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
31 comments · newest first
KR
Kristin
11 months ago
Nope, it’s definitely only for Console navigation apps.
CL
Clorinda
11 months ago
I thought Chat could be added to any app, not just Standard navigation.
RA
Raelene
12 months ago
Wait, is Chat really unavailable in Lightning with Omni-Channel? That sounds odd.
LA
Lawrence
12 months ago
Totally agree, Omni-Channel is key for efficiency!
GO
Golda
1 year ago
Chat must be routed with Omni-Channel in Lightning Experience.
LE
Leandro
1 year ago
I thought Chat could be added to any Lightning app, but now I'm questioning if it has to be a specific type like Standard or Console.
DY
Dylan
1 year ago
I practiced a question similar to this, and I think Chat must be routed with Omni-Channel in Lightning Experience.
BO
Bonita
1 year ago
I remember something about Omni-Channel and Chat not working together in Lightning, but I can't recall the specifics.
JO
Jose
1 year ago
I think Chat can only be added to Console navigation apps, but I'm not entirely sure if that's the only requirement.
VI
Vicky
1 year ago
Wait, I'm a bit confused. Isn't there something about Omni-Channel and Chat not being compatible in Lightning Experience? I'll need to double-check that.
RO
Roosevelt
1 year ago
I'm pretty confident I know the answer to this one. Chat can only be added to Console navigation apps, not Standard apps. And it needs to be routed through Omni-Channel in Lightning Experience.
LA
Lasandra
1 year ago
Okay, let's see. I think the key here is understanding the differences between Standard and Console navigation apps in Lightning Experience. That should help me narrow down the options.
SH
Shawnee
1 year ago
Hmm, this question seems a bit tricky. I'll need to carefully read through the options and think about the implications of using Chat in the Service Console.
RO
Rosamond
1 year ago
I feel like I might be mixing up the formulas for variance and standard deviation, which could affect my answer choice.
AL
Alaine
1 year ago
These Salesforce questions can be quite 'grizzly' at times. Gotta stay 'bear-y' focused!
NO
Noemi
1 year ago
Hmm, I wonder if the chat functionality will be as smooth as a bear's fur. Let's hope it doesn't get 'ursa' major headache!
LE
Leota
1 year ago
I hope the chat feature works seamlessly for our service agents!
CI
Ciara
1 year ago
D) Chat can only be added to Console navigation Lightning apps.
SA
Sabrina
1 year ago
A) Chat is unavailable in Lightning Experience if also using Omni-Channel.
CA
Carissa
1 year ago
I'm a bit confused about the relationship between Chat and Omni-Channel. The question is a bit tricky.
HA
Han
1 year ago
C) Chat must be routed with Omni-Channel in Lightning Experience.
BU
Buddy
1 year ago
A) Chat is unavailable in Lightning Experience if also using Omni-Channel.
FR
Frankie
2 years ago
I think B and D are both incorrect. Chat can be added to both Standard and Console navigation apps.
CO
Cordelia
1 year ago
C) Chat must be routed with Omni-Channel in Lightning Experience.
NA
Nathan
1 year ago
A) Chat is unavailable in Lightning Experience if also using Omni-Channel.
MI
Michael
2 years ago
Yes, those are important points to keep in mind. Chat must be routed with Omni-Channel in Lightning Experience as well.
MA
Marguerita
2 years ago
Option C seems to be the correct answer. Chat needs to be routed through Omni-Channel in Lightning Experience.
RO
Rodney
2 years ago
C) Chat must be routed with Omni-Channel in Lightning Experience.
MA
Mabelle
2 years ago
A) Chat is unavailable in Lightning Experience if also using Omni-Channel.
LI
Lizbeth
2 years ago
I agree with that. Another consideration is that Chat can only be added to Console navigation Lightning apps.
LI
Lilli
2 years ago
I think the administrator should consider if Chat is unavailable in Lightning Experience if also using Omni-Channel.