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The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.
What could be the cause or the charges to routing?
Suggested Answer: B
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13 comments · newest first
LU
Luis
12 months ago
D seems plausible too, too many tools can complicate things.
LY
Lyla
12 months ago
I doubt it's C; the fields should still be correct.
FA
Fatima
12 months ago
Wait, are the old rules still active? That could mess things up!
AR
Armando
1 year ago
Totally agree, the flow's order is key!
LE
Leonie
1 year ago
I think option B makes the most sense here.
DO
Dominque
1 year ago
I’ve seen cases where multiple automation tools mess up the order of execution. That might be a factor here too, but I’m not entirely certain.
NI
Nickie
1 year ago
I wonder if the assignment rules might not be referencing the right fields anymore. That could explain some of the issues we’ve seen.
WH
Whitley
1 year ago
I think the flow runs before the assignment rules, which could definitely cause unexpected routing. That sounds familiar from our practice questions.
WI
Winfred
1 year ago
I remember that workflow rules can sometimes interfere with each other, but I’m not sure if they can still be active after being replaced.
CH
Christene
1 year ago
I practiced a question similar to this where SAML was highlighted as important for interoperability.
GA
Gaynell
1 year ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Maybe I should review the page layout options again.
NI
Nidia
1 year ago
Hmm, I'm not sure about this. I'd want to avoid anything that could distract me or take me off task.
KE
Keneth
1 year ago
Option E looks good to me. The -c flag creates a new archive, and the -f flag specifies the output file name. Seems straightforward enough.