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Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?
30 comments · newest first
AL
Alfreda
11 months ago
I’m surprised they don’t just use Email-to-Case for this!
MA
Marsha
12 months ago
Outbound Message could work too, but it’s not as straightforward.
DI
Dino
12 months ago
Wait, can you really use Before Save Flow for emails? Seems off.
AL
Alex
1 year ago
Totally agree, After Save Flow makes sense here!
MI
Micah
1 year ago
I think D is the best choice for notifying the Case Owner.
FR
Francine
1 year ago
I’m leaning towards the After Save Flow too, but I wonder if Email-to-Case could somehow be relevant here?
NA
Nancey
1 year ago
I practiced a similar question, and I feel like the Before Save Flow wouldn't work for sending emails.
DE
Devora
1 year ago
I'm not entirely sure, but I remember something about Outbound Messages being used for sending notifications.
BO
Bobbye
1 year ago
I think we might need to use an After Save Flow since it can trigger actions after the record is saved.
GL
Glory
1 year ago
Okay, let me think this through. I'm leaning towards option D, After Save Flow, since that would allow us to execute the email notification after the field updates have been saved. But I'll need to review the details of each option to be sure.
CO
Cordelia
1 year ago
Ah, I see. The key here is that we need to email the Case Owner, so I'd go with option B, Outbound Message. That should allow us to trigger an email notification when the relevant fields are updated.
LA
Lashandra
1 year ago
I'm a bit unsure about this one. Is Email-to-Case the right choice here? I'll need to double-check the differences between the options to make sure I select the correct one.
TH
Thurman
1 year ago
Hmm, this seems straightforward. I think the Outbound Message option would be the best way to notify the Case Owner by email when certain fields are updated.
JO
Jolene
1 year ago
I think the key here is to focus on the "except" part of the question. That means one of these options is not a sentinel event. Let me analyze each one carefully.
LE
Leila
1 year ago
Okay, let me break this down. The script was working before, so it's probably not an account mismatch or server name change. IP address changes are possible, but the more likely culprit is the API version incompatibility. I'll mark that one down.
AL
Alesia
1 year ago
I'm hesitant about saying it's true; policies usually focus on security, and I'm not clear on whether logging is really part of that.
FR
Frederick
2 years ago
Definitely B) Outbound Message. I can't imagine why anyone would choose D) After Save Flow for this. That's like trying to close the barn door after the horse has already bolted!
SL
Slyvia
2 years ago
Definitely not D) After Save Flow, that would be too late for notification.
KA
Karl
2 years ago
Yeah, D) After Save Flow would be too late to notify the Case Owner.
LA
Lauran
2 years ago
I think B) Outbound Message is the most efficient option here.
VE
Venita
2 years ago
Outbound Message is definitely the best choice for this scenario.
LE
Levi
2 years ago
I agree, B) Outbound Message is the way to go.
VI
Viola
2 years ago
Hmm, I'm not sure. Maybe C) Before Save Flow could work, but it might be overkill for just sending an email. B) Outbound Message sounds like the most efficient option.
KA
Kattie
2 years ago
I agree, Outbound Message seems like the most efficient choice.
PA
Paris
2 years ago
I agree, Outbound Message is the best choice here. It's specifically designed for this kind of notification scenario.
SE
Serina
3 years ago
B) Outbound Message is the way to go. It's a simple and straightforward solution for emailing the Case Owner.
DA
Dahlia
2 years ago
D) After Save Flow
IR
Ira
2 years ago
Outbound Message is the way to go. It's a simple and straightforward solution for emailing the Case Owner.
WE
Werner
2 years ago
B) Outbound Message
KA
Kami
2 years ago
A) Email-to-Case