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Salesforce ADX-201 Exam - Topic 8 Question 102 Discussion

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. Thesupport process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.How should the administrator improve on the current implementation?
C) Review which status choices are needed for each record type and create support processes for each that is necessary.
A) Reduce the number of case status values to five.
B) Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
D) Edit the status choices directly on the record type.

Salesforce ADX-201 Exam - Topic 8 Question 102 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 102
Topic #: 8
[All ADX-201 Questions]

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Show Suggested Answer Hide Answer
Suggested Answer: C

Support processes allow you to define different status values for different record types on cases.


by Stephaine at May 29, 2026, 02:43 PM

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Annamae
3 days ago
Reducing to five status values sounds smart!
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Hector
9 days ago
Editing the status choices directly seems like a quick fix, but I don't think it addresses the underlying issue of user experience. I might lean towards a more structured approach.
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Veronika
14 days ago
I feel like option C makes sense because tailoring the support processes to each record type could really streamline things. But I wonder if it might be too complex to manage.
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Tamie
19 days ago
I think creating a Screen Flow could be useful, especially if it can dynamically show the right statuses based on the case type. We practiced something similar in class.
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Tawna
24 days ago
I remember we discussed how having too many status values can confuse users, so reducing them to five seems like a good idea. But I'm not sure if that's the best approach overall.
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