Salesforce Exam ADX-201 Topic 5 Question 41 Discussion

Actual exam question for Salesforce's ADX-201 exam

Question #: 41
Topic #: 5

[All ADX-201 Questions]

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

ARe-open the Case.

BSend email notifications.

CChange the Case Priority.

DRe-assign the Case.

Show Suggested Answer

Suggested Answer: B

by Merissa at Feb 28, 2023, 04:34 AM

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5 days ago

I agree, B and D are the way to go. Sending email notifications and re-assigning the case are crucial for effective case escalation.

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9 days ago

B and D seem like the obvious choices here. Changing the priority and re-assigning the case are key actions for case escalation.

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21 days ago

I'm not sure about B. I think A and C might be the correct actions to perform.

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23 days ago

I agree with Solange. Sending email notifications and re-assigning the Case are important actions in Case escalation rules.

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24 days ago

I think B and D are the correct answers.

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