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Salesforce ADX-201 Exam - Topic 5 Question 41 Discussion

Which two actions should an administrator perform with Case escalation rules?Choose 2 answers
B) Send email notifications.
A) Re-open the Case.
C) Change the Case Priority.
D) Re-assign the Case.

Salesforce ADX-201 Exam - Topic 5 Question 41 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 41
Topic #: 5
[All ADX-201 Questions]

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B

by Merissa at Feb 28, 2023, 04:34 AM

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Leota
10 months ago
Not sure about C, changing priority might not always be necessary.
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Derrick
10 months ago
I agree with B and D, but C is a must too!
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Ocie
10 months ago
Wait, can you really re-open a case for escalation? That seems odd.
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Vincent
11 months ago
I think D is also important for escalation.
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Levi
11 months ago
Definitely B and C! Email notifications are key.
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Olive
11 months ago
I feel like re-assigning the case could be a valid action too, but I need to double-check my notes on this.
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Ammie
11 months ago
I’m a bit confused; I thought re-opening the case was part of the escalation process, but now I’m not so sure.
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Daniela
11 months ago
I remember practicing a similar question, and I feel like changing the case priority might be the right choice.
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Maira
11 months ago
I think sending email notifications is definitely one of the actions, but I'm not sure about the second one.
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Sheron
11 months ago
Okay, I think I've got this. The real power drawn is the actual energy being used by the load, so watts would be the correct unit to measure that. I'll go with A.
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Valda
11 months ago
I might be confused, but didn't we discuss that RDS really does require less operational management? If that's true, then option D could be misleading.
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Pansy
11 months ago
Based on the information provided, the company would likely consult a legal professional, such as an Attorney, to defend against the allegation. That seems like the most appropriate choice here.
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Chi
1 year ago
B and D, easy peasy. Although, re-opening the case? That's like admitting defeat. Ain't nobody got time for that!
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Glory
1 year ago
B and D, no doubt. If I don't get those right, I'm gonna have to escalate this exam question to the professor!
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Herman
1 year ago
Don't worry, you got this! Just remember to review the material before the exam.
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Kimberely
1 year ago
D) Re-assign the Case.
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Malinda
1 year ago
B) Send email notifications.
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Carry
1 year ago
Don't worry, you got this! Just remember those two actions.
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Oretha
1 year ago
D) Re-assign the Case.
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Mariann
1 year ago
B) Send email notifications.
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Bettyann
1 year ago
Hmm, I was thinking B and C, but D makes sense too. Gotta keep that case moving up the ladder!
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Kaitlyn
1 year ago
I agree, B and D are the way to go. Sending email notifications and re-assigning the case are crucial for effective case escalation.
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Iola
1 year ago
Agreed, B and D are the way to go for effective case escalation.
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Vanna
1 year ago
Re-opening the case and changing the case priority are not as critical.
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Minna
1 year ago
Yes, sending email notifications and re-assigning the case are key actions.
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Lai
1 year ago
I think B and D are important for case escalation.
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Kara
1 year ago
Yes, those actions help ensure timely resolution of escalated cases.
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Junita
1 year ago
Re-opening the case and changing the case priority are not as crucial.
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Dana
1 year ago
Agreed, sending email notifications and re-assigning the case are important.
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Nieves
1 year ago
I think B and D are the best options.
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Antione
1 year ago
B and D seem like the obvious choices here. Changing the priority and re-assigning the case are key actions for case escalation.
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Candida
1 year ago
I'm not sure about B. I think A and C might be the correct actions to perform.
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Alfreda
1 year ago
I agree with Solange. Sending email notifications and re-assigning the Case are important actions in Case escalation rules.
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Solange
1 year ago
I think B and D are the correct answers.
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