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Salesforce ADX-201 Exam - Topic 5 Question 41 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 41
Topic #: 5
[All ADX-201 Questions]

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

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Suggested Answer: B

by Merissa at Feb 28, 2023, 04:34 AM

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Leota
4 months ago
Not sure about C, changing priority might not always be necessary.
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Derrick
4 months ago
I agree with B and D, but C is a must too!
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Ocie
4 months ago
Wait, can you really re-open a case for escalation? That seems odd.
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Vincent
4 months ago
I think D is also important for escalation.
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Levi
4 months ago
Definitely B and C! Email notifications are key.
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Olive
5 months ago
I feel like re-assigning the case could be a valid action too, but I need to double-check my notes on this.
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Ammie
5 months ago
I’m a bit confused; I thought re-opening the case was part of the escalation process, but now I’m not so sure.
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Daniela
5 months ago
I remember practicing a similar question, and I feel like changing the case priority might be the right choice.
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Maira
5 months ago
I think sending email notifications is definitely one of the actions, but I'm not sure about the second one.
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Sheron
5 months ago
Okay, I think I've got this. The real power drawn is the actual energy being used by the load, so watts would be the correct unit to measure that. I'll go with A.
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Valda
5 months ago
I might be confused, but didn't we discuss that RDS really does require less operational management? If that's true, then option D could be misleading.
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Pansy
5 months ago
Based on the information provided, the company would likely consult a legal professional, such as an Attorney, to defend against the allegation. That seems like the most appropriate choice here.
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Chi
10 months ago
B and D, easy peasy. Although, re-opening the case? That's like admitting defeat. Ain't nobody got time for that!
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Glory
10 months ago
B and D, no doubt. If I don't get those right, I'm gonna have to escalate this exam question to the professor!
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Herman
8 months ago
Don't worry, you got this! Just remember to review the material before the exam.
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Kimberely
8 months ago
D) Re-assign the Case.
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Malinda
8 months ago
B) Send email notifications.
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Carry
9 months ago
Don't worry, you got this! Just remember those two actions.
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Oretha
9 months ago
D) Re-assign the Case.
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Mariann
10 months ago
B) Send email notifications.
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Bettyann
10 months ago
Hmm, I was thinking B and C, but D makes sense too. Gotta keep that case moving up the ladder!
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Kaitlyn
10 months ago
I agree, B and D are the way to go. Sending email notifications and re-assigning the case are crucial for effective case escalation.
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Iola
8 months ago
Agreed, B and D are the way to go for effective case escalation.
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Vanna
9 months ago
Re-opening the case and changing the case priority are not as critical.
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Minna
9 months ago
Yes, sending email notifications and re-assigning the case are key actions.
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Lai
9 months ago
I think B and D are important for case escalation.
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Kara
9 months ago
Yes, those actions help ensure timely resolution of escalated cases.
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Junita
9 months ago
Re-opening the case and changing the case priority are not as crucial.
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Dana
9 months ago
Agreed, sending email notifications and re-assigning the case are important.
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Nieves
10 months ago
I think B and D are the best options.
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Antione
10 months ago
B and D seem like the obvious choices here. Changing the priority and re-assigning the case are key actions for case escalation.
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Candida
11 months ago
I'm not sure about B. I think A and C might be the correct actions to perform.
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Alfreda
11 months ago
I agree with Solange. Sending email notifications and re-assigning the Case are important actions in Case escalation rules.
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Solange
11 months ago
I think B and D are the correct answers.
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