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Salesforce ADX-201 Exam - Topic 5 Question 41 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 41
Topic #: 5
[All ADX-201 Questions]

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

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Suggested Answer: B

by Merissa at Feb 28, 2023, 04:34 AM

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Leota
5 months ago
Not sure about C, changing priority might not always be necessary.
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Derrick
6 months ago
I agree with B and D, but C is a must too!
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Ocie
6 months ago
Wait, can you really re-open a case for escalation? That seems odd.
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Vincent
6 months ago
I think D is also important for escalation.
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Levi
6 months ago
Definitely B and C! Email notifications are key.
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Olive
6 months ago
I feel like re-assigning the case could be a valid action too, but I need to double-check my notes on this.
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Ammie
6 months ago
I’m a bit confused; I thought re-opening the case was part of the escalation process, but now I’m not so sure.
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Daniela
6 months ago
I remember practicing a similar question, and I feel like changing the case priority might be the right choice.
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Maira
7 months ago
I think sending email notifications is definitely one of the actions, but I'm not sure about the second one.
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Sheron
7 months ago
Okay, I think I've got this. The real power drawn is the actual energy being used by the load, so watts would be the correct unit to measure that. I'll go with A.
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Valda
7 months ago
I might be confused, but didn't we discuss that RDS really does require less operational management? If that's true, then option D could be misleading.
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Pansy
7 months ago
Based on the information provided, the company would likely consult a legal professional, such as an Attorney, to defend against the allegation. That seems like the most appropriate choice here.
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Chi
12 months ago
B and D, easy peasy. Although, re-opening the case? That's like admitting defeat. Ain't nobody got time for that!
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Glory
12 months ago
B and D, no doubt. If I don't get those right, I'm gonna have to escalate this exam question to the professor!
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Herman
10 months ago
Don't worry, you got this! Just remember to review the material before the exam.
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Kimberely
10 months ago
D) Re-assign the Case.
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Malinda
10 months ago
B) Send email notifications.
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Carry
10 months ago
Don't worry, you got this! Just remember those two actions.
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Oretha
10 months ago
D) Re-assign the Case.
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Mariann
12 months ago
B) Send email notifications.
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Bettyann
12 months ago
Hmm, I was thinking B and C, but D makes sense too. Gotta keep that case moving up the ladder!
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Kaitlyn
12 months ago
I agree, B and D are the way to go. Sending email notifications and re-assigning the case are crucial for effective case escalation.
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Iola
10 months ago
Agreed, B and D are the way to go for effective case escalation.
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Vanna
10 months ago
Re-opening the case and changing the case priority are not as critical.
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Minna
11 months ago
Yes, sending email notifications and re-assigning the case are key actions.
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Lai
11 months ago
I think B and D are important for case escalation.
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Kara
11 months ago
Yes, those actions help ensure timely resolution of escalated cases.
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Junita
11 months ago
Re-opening the case and changing the case priority are not as crucial.
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Dana
11 months ago
Agreed, sending email notifications and re-assigning the case are important.
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Nieves
12 months ago
I think B and D are the best options.
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Antione
1 year ago
B and D seem like the obvious choices here. Changing the priority and re-assigning the case are key actions for case escalation.
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Candida
1 year ago
I'm not sure about B. I think A and C might be the correct actions to perform.
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Alfreda
1 year ago
I agree with Solange. Sending email notifications and re-assigning the Case are important actions in Case escalation rules.
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Solange
1 year ago
I think B and D are the correct answers.
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