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Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
Suggested Answer: B
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34 comments · newest first
LE
Leota
12 months ago
Not sure about C, changing priority might not always be necessary.
DE
Derrick
12 months ago
I agree with B and D, but C is a must too!
OC
Ocie
12 months ago
Wait, can you really re-open a case for escalation? That seems odd.
VI
Vincent
1 year ago
I think D is also important for escalation.
LE
Levi
1 year ago
Definitely B and C! Email notifications are key.
OL
Olive
1 year ago
I feel like re-assigning the case could be a valid action too, but I need to double-check my notes on this.
AM
Ammie
1 year ago
I’m a bit confused; I thought re-opening the case was part of the escalation process, but now I’m not so sure.
DA
Daniela
1 year ago
I remember practicing a similar question, and I feel like changing the case priority might be the right choice.
MA
Maira
1 year ago
I think sending email notifications is definitely one of the actions, but I'm not sure about the second one.
SH
Sheron
1 year ago
Okay, I think I've got this. The real power drawn is the actual energy being used by the load, so watts would be the correct unit to measure that. I'll go with A.
VA
Valda
1 year ago
I might be confused, but didn't we discuss that RDS really does require less operational management? If that's true, then option D could be misleading.
PA
Pansy
1 year ago
Based on the information provided, the company would likely consult a legal professional, such as an Attorney, to defend against the allegation. That seems like the most appropriate choice here.
CH
Chi
1 year ago
B and D, easy peasy. Although, re-opening the case? That's like admitting defeat. Ain't nobody got time for that!
GL
Glory
1 year ago
B and D, no doubt. If I don't get those right, I'm gonna have to escalate this exam question to the professor!
HE
Herman
1 year ago
Don't worry, you got this! Just remember to review the material before the exam.
KI
Kimberely
1 year ago
D) Re-assign the Case.
MA
Malinda
1 year ago
B) Send email notifications.
CA
Carry
1 year ago
Don't worry, you got this! Just remember those two actions.
OR
Oretha
1 year ago
D) Re-assign the Case.
MA
Mariann
1 year ago
B) Send email notifications.
BE
Bettyann
1 year ago
Hmm, I was thinking B and C, but D makes sense too. Gotta keep that case moving up the ladder!
KA
Kaitlyn
2 years ago
I agree, B and D are the way to go. Sending email notifications and re-assigning the case are crucial for effective case escalation.
IO
Iola
1 year ago
Agreed, B and D are the way to go for effective case escalation.
VA
Vanna
1 year ago
Re-opening the case and changing the case priority are not as critical.
MI
Minna
1 year ago
Yes, sending email notifications and re-assigning the case are key actions.
LA
Lai
1 year ago
I think B and D are important for case escalation.
KA
Kara
1 year ago
Yes, those actions help ensure timely resolution of escalated cases.
JU
Junita
1 year ago
Re-opening the case and changing the case priority are not as crucial.
DA
Dana
1 year ago
Agreed, sending email notifications and re-assigning the case are important.
NI
Nieves
1 year ago
I think B and D are the best options.
AN
Antione
2 years ago
B and D seem like the obvious choices here. Changing the priority and re-assigning the case are key actions for case escalation.
CA
Candida
2 years ago
I'm not sure about B. I think A and C might be the correct actions to perform.
AL
Alfreda
2 years ago
I agree with Solange. Sending email notifications and re-assigning the Case are important actions in Case escalation rules.
SO
Solange
2 years ago
I think B and D are the correct answers.