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Salesforce ADX-201 Exam - Topic 4 Question 94 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 94
Topic #: 4
[All ADX-201 Questions]

The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard

that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?

Show Suggested Answer Hide Answer
Suggested Answer: A

A dashboard filter is a feature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data. Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&type=5


by Daren at Nov 24, 2025, 07:18 PM

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Jutta
10 days ago
A is definitely the way to go for clarity!
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Junita
15 days ago
C could work, but it’s not as precise as A.
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Edwin
20 days ago
B seems unnecessary. Bucket columns don’t help here.
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Serita
25 days ago
Isn't a Combination Chart more visual? Not sure about this.
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Marylin
1 month ago
Totally with you, Tuyet! Filters are essential!
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Dorothea
1 month ago
Wait, can a filter really do all that?
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Linn
2 months ago
I think C) Dashboard component makes more sense.
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Wilson
2 months ago
Haha, Blondell's comment made me chuckle. But C) is definitely the way to go here.
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Blondell
2 months ago
B) Bucket column? Really? What is this, a construction site?
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Tyra
2 months ago
I think D) Combination Chart could also work, but C) seems more straightforward.
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Audry
3 months ago
A) Dashboard Filter would be a good option too.
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Lasandra
3 months ago
C) Dashboard component is the correct answer.
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Sherita
3 months ago
A Combination Chart sounds familiar, but I don't think it would help with drilling down like the other options.
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Virgie
3 months ago
I feel like I've seen a similar question before, and it was about using filters to customize views. Maybe it's A?
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Murray
3 months ago
I'm not entirely sure, but I remember something about dashboard components being used to display data. Could that be the answer?
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Britt
3 months ago
I think we might need a Dashboard Filter to let agents drill down by different criteria like case origin and status.
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Brande
4 months ago
Hmm, I'm not totally sure about this one. I'm debating between the dashboard component and the combination chart. I'll need to weigh the pros and cons of each approach to decide which one best meets the requirements.
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Stefanie
4 months ago
Okay, I've got a strategy here. I'll start by thinking through what the manager is asking for - they want to be able to view the cases by origin, status, and owner. So I'm leaning towards a combination chart that can display all of those dimensions.
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Franklyn
4 months ago
I agree! A allows for specific case views.
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Raul
4 months ago
I think A is the best choice. Filters are essential.
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Tuyet
4 months ago
A) Dashboard Filter is the way to go!
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Jacklyn
5 months ago
Dashboard component for sure. That's the most direct way to give the agents the ability to drill down into the case data as requested. I feel pretty confident about this one.
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Yuette
5 months ago
D is cool, but it won’t drill down effectively.
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Blair
5 months ago
I'm a bit confused on the difference between a dashboard filter and a bucket column. Are those both ways to drill down the data, or is one more specific? I'll need to review those concepts before deciding.
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Leatha
5 months ago
Hmm, this seems pretty straightforward. I think I'd go with option C - a dashboard component would be the best way to provide the requested functionality.
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Hassie
5 days ago
I agree, a dashboard component makes sense.
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