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Salesforce ADX-201 Exam - Topic 3 Question 30 Discussion

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.What should an administrator do to satisfy this requirement?
B) Create a predefined case team and an assignment rule.
A) Create a queue and a criteria-based sharing rule.
C) Create a user-based sharing rule and an ad-hoc case team.
D) Create an auto-response rule and a public group.

Salesforce ADX-201 Exam - Topic 3 Question 30 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 30
Topic #: 3
[All ADX-201 Questions]

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Fabiola at Jul 27, 2022, 02:54 AM

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Terrilyn
7 months ago
I’m not sure about D, that doesn’t seem relevant at all.
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My
7 months ago
Definitely A, it gives the right access to the engineers.
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Timothy
7 months ago
Wait, can you really use a queue for this? Sounds off.
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Renea
8 months ago
I disagree, I think B would work better for team collaboration.
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Mozell
8 months ago
Option A seems like the best choice for this scenario.
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Ernie
8 months ago
I don't think option D is relevant since auto-response rules are more about notifications, not access control. I might lean towards A or C.
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Adelle
8 months ago
I feel like option C could work since user-based sharing rules might give the engineers the access they need, but I'm a bit confused about how ad-hoc teams fit into this.
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Fernanda
8 months ago
I remember practicing a similar question where we had to set up access for a team, but I don't think a predefined case team is the right approach here.
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Nguyet
8 months ago
I think option A makes sense because creating a queue could help manage the cases effectively, but I'm not entirely sure about the sharing rule part.
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Elliott
8 months ago
This looks like a straightforward question about customer triggers. I'll review the options carefully and choose the one that best matches the description.
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Lynna
8 months ago
Hmm, I'm a bit unsure about this one. The timescale for including proposals seems like it would be a key part of the implementation plan, but I could be wrong.
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Cassie
8 months ago
I'm a bit confused about the total ways to draw one red ball along with the others. Is it just one or more combinations?
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Aaron
8 months ago
Okay, I think I've got this. The time to failure by thermal fatigue is primarily affected by the magnitude of the stress and the operating temperature, not the number of cycles or the carbon content. I'm confident that option A is the correct answer.
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