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Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Suggested Answer: D
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13 comments · newest first
DE
Deandrea
12 months ago
Isn't there a better way to integrate this?
MI
Michell
12 months ago
Definitely need that functionality for billing!
AL
Alexis
12 months ago
Wait, can we really do that without the console?
JA
Janna
1 year ago
I think option D is the best choice here.
MI
Mike
1 year ago
Just add the Knowledge related list to the record page!
RE
Rebbeca
1 year ago
I think option D sounds familiar from our study materials, but I’m not completely confident if it’s the right answer for this specific scenario.
DE
Delisa
1 year ago
I’m a bit confused about whether to use the page layout or the record page for this. I think the record page might be more flexible?
DI
Dick
1 year ago
I remember practicing a similar question where we had to add components to a layout. I feel like the Knowledge related list could be the way to go here.
VE
Verda
1 year ago
I think adding the Knowledge component to the page layout might be the right choice, but I'm not entirely sure if that's the best option for the billing department.
IS
Isadora
1 year ago
Okay, the key seems to be copying the VM directory to the right location and then using the V2V import option in Oracle VM Manager. I think I've got this.
MA
Malcolm
1 year ago
This seems like a tricky accounting question. I'll need to carefully review the details about extraordinary items to determine which of these losses should be reported as such.
SA
Sarah
1 year ago
Okay, let me see. Steganography is about hiding secret messages, so I think the answer is true.
RA
Raylene
1 year ago
I'm pretty sure this is about broadcast storms caused by redundancy in Layer 2 networks. That's the main problem STP was designed to solve.