Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce ADX-201 Exam - Topic 2 Question 38 Discussion

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.How should the administrator configure this request?
D) Add the knowledge related list to the record page
A) Add the knowledge component to the page layout.
B) Add the Knowledge component list to the page layout.
C) Add the Knowledge related list to the page layout.

Salesforce ADX-201 Exam - Topic 2 Question 38 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 38
Topic #: 2
[All ADX-201 Questions]

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Blair at Dec 25, 2022, 02:52 PM

Limited Time Offer

25%

Off

Get Premium ADX-201 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Deandrea
10 months ago
Isn't there a better way to integrate this?
upvoted 0 times
...
Michell
10 months ago
Definitely need that functionality for billing!
upvoted 0 times
...
Alexis
10 months ago
Wait, can we really do that without the console?
upvoted 0 times
...
Janna
11 months ago
I think option D is the best choice here.
upvoted 0 times
...
Mike
11 months ago
Just add the Knowledge related list to the record page!
upvoted 0 times
...
Rebbeca
11 months ago
I think option D sounds familiar from our study materials, but I’m not completely confident if it’s the right answer for this specific scenario.
upvoted 0 times
...
Delisa
11 months ago
I’m a bit confused about whether to use the page layout or the record page for this. I think the record page might be more flexible?
upvoted 0 times
...
Dick
11 months ago
I remember practicing a similar question where we had to add components to a layout. I feel like the Knowledge related list could be the way to go here.
upvoted 0 times
...
Verda
11 months ago
I think adding the Knowledge component to the page layout might be the right choice, but I'm not entirely sure if that's the best option for the billing department.
upvoted 0 times
...
Isadora
11 months ago
Okay, the key seems to be copying the VM directory to the right location and then using the V2V import option in Oracle VM Manager. I think I've got this.
upvoted 0 times
...
Malcolm
11 months ago
This seems like a tricky accounting question. I'll need to carefully review the details about extraordinary items to determine which of these losses should be reported as such.
upvoted 0 times
...
Sarah
11 months ago
Okay, let me see. Steganography is about hiding secret messages, so I think the answer is true.
upvoted 0 times
...
Raylene
11 months ago
I'm pretty sure this is about broadcast storms caused by redundancy in Layer 2 networks. That's the main problem STP was designed to solve.
upvoted 0 times
...

Save Cancel