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Salesforce ADX-201 Exam - Topic 2 Question 38 Discussion

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.How should the administrator configure this request?
D) Add the knowledge related list to the record page
A) Add the knowledge component to the page layout.
B) Add the Knowledge component list to the page layout.
C) Add the Knowledge related list to the page layout.

Salesforce ADX-201 Exam - Topic 2 Question 38 Discussion

Actual exam question for Salesforce's ADX-201 exam
Question #: 38
Topic #: 2
[All ADX-201 Questions]

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

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Suggested Answer: D

by Blair at Dec 25, 2022, 02:52 PM

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Deandrea
7 months ago
Isn't there a better way to integrate this?
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Michell
7 months ago
Definitely need that functionality for billing!
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Alexis
7 months ago
Wait, can we really do that without the console?
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Janna
8 months ago
I think option D is the best choice here.
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Mike
8 months ago
Just add the Knowledge related list to the record page!
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Rebbeca
8 months ago
I think option D sounds familiar from our study materials, but I’m not completely confident if it’s the right answer for this specific scenario.
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Delisa
8 months ago
I’m a bit confused about whether to use the page layout or the record page for this. I think the record page might be more flexible?
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Dick
8 months ago
I remember practicing a similar question where we had to add components to a layout. I feel like the Knowledge related list could be the way to go here.
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Verda
8 months ago
I think adding the Knowledge component to the page layout might be the right choice, but I'm not entirely sure if that's the best option for the billing department.
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Isadora
8 months ago
Okay, the key seems to be copying the VM directory to the right location and then using the V2V import option in Oracle VM Manager. I think I've got this.
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Malcolm
8 months ago
This seems like a tricky accounting question. I'll need to carefully review the details about extraordinary items to determine which of these losses should be reported as such.
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Sarah
8 months ago
Okay, let me see. Steganography is about hiding secret messages, so I think the answer is true.
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Raylene
8 months ago
I'm pretty sure this is about broadcast storms caused by redundancy in Layer 2 networks. That's the main problem STP was designed to solve.
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