Salesforce Exam Advanced Administrator Topic 6 Question 90 Discussion

Actual exam question for Salesforce's Advanced Administrator exam

Question #: 90
Topic #: 6

[All Advanced Administrator Questions]

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.

What should an administrator do to troubleshoot this issue?

ARun a report of all opportunities to identify other possible duplicates.

BCheck the user profile permissions on the Opportunity object to see if they have permission to delete.

CAdvise the user to mark the duplicate opportunity Closed Lost and keep it in the system.

DChange the user's profile to System Administrator so they have full permissions to delete object records.

Show Suggested Answer

Suggested Answer: D

A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5

by Hildred at Jul 13, 2024, 12:06 AM

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Ronny

30 days ago

I bet the user was just trying to create a backup opportunity, you know, just in case the first one didn't work out. Gotta have a Plan B, am I right?

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Sonia

8 days ago

B) Check the user profile permissions on the Opportunity object to see if they have permission to delete.

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Felicitas

12 days ago

A) Run a report of all opportunities to identify other possible duplicates.

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Trina

1 months ago

D) Giving the user admin rights? That's like using a sledgehammer to crack a walnut. Talk about going nuclear on a minor issue!

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Cristy

1 months ago

A) Running a report is a good idea, but it might be overkill for a single duplicate. Sometimes we just need to address the immediate problem, you know?

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Colette

10 days ago

B: Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.

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Suzan

13 days ago

A: Check the user profile permissions on the Opportunity object to see if they have permission to delete.

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Janessa

2 months ago

C) Marking the duplicate as Closed Lost is a pragmatic solution. Keeping it in the system could help for future reference, like identifying patterns of duplicate creation.

upvoted 0 times