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Salesforce Certified Platform Administrator II (Plat-Admn-301) Exam Questions
- Topic 1: Security and Access: In this topic, your understanding of record access, field-level security, and user authentication will be tested in realistic scenarios. Prove your ability to manage profiles, permission sets, and hierarchical sharing settings while supporting complex business models. This knowledge ensures you can secure sensitive data effectively and manage system-wide access controls.
- Topic 2: Objects and Applications: Here, skills of administrators in enhancing Salesforce’s data structure and user experience will be measured. Show how you can leverage relationships like master-detail, lookup, and junction objects, and extend UI/UX through tools like Dynamic Forms and Lightning App Builder. This section validates your ability to tailor the platform to meet specific organizational needs.
- Topic 3: Auditing and Monitoring: Salesforce administrators will evaluate tools like debug logs and audit trails to monitor system activity and ensure compliance with business and legal standards. You showcase your expertise in diagnosing and troubleshooting security settings to maintain a reliable and secure Salesforce environment.
- Topic 4: Cloud Applications: Your understanding of Salesforce’s cloud applications will be assessed, focusing on their use in Sales, Service, and Experience Cloud. Salesforce administrators display their proficiency in configuring Forecasting, Territory Management, and Salesforce Knowledge to optimize workflows, and ensure they understand the tools that connect users with customers.
- Topic 5: Data and Analytics Management: This section tests your ability to manage data and deliver actionable insights. Demonstrate expertise in tools like reporting snapshots, joined reports, and dashboard filters while ensuring high data quality. Be prepared to connect and manage data both inside and outside Salesforce using solutions like Salesforce Connect and third-party tools.
- Topic 6: Environment Management and Deployment: Here, your skills in deploying metadata between environments will be evaluated. You will need to showcase best practices for change sets and understand the capabilities of AppExchange solutions. Your expertise ensures smooth transitions between sandbox and production environments.
- Topic 7: Process Automation: In this crucial topic, you will prove your ability to solve complex business problems with Salesforce’s automation tools. Highlight your skills in troubleshooting and selecting the best automation tool while understanding the implications of Salesforce’s execution order. Your solutions must demonstrate efficiency and alignment with business goals.
Free Salesforce Salesforce Certified Platform Administrator II (Plat-Admn-301) Exam Actual Questions
Note: Premium Questions for Salesforce Certified Platform Administrator II (Plat-Admn-301) were last updated On Aug. 16, 2025 (see below)
What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?
A before save flow trigger is a type of flow that runs before a record is saved and can update the record without any additional actions or database operations. This can expedite the time required to update the records and improve performance. A before save flow trigger can be used as an alternative to a process builder that updates the same record that triggered it. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_triggers.htm&type=5
Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation.
What should the administrator consider before deploying the change sets?
When deploying profiles using change sets, the field-level security settings are not included unless the fields themselves are also part of the change set. Therefore, the administrator should consider adding the new custom fields to change set 2 along with the profiles, or manually adjust the field-level security after deployment. Reference: https://help.salesforce.com/articleView?id=changesets_about_components.htm&type=5
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers
To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account. Reference: https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htm&type=5
The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
What are two ways the administrator can get this Information?
Choose 2 answers
Salesforce Authenticator is an app that adds an extra layer of security for logging into Salesforce by requiring users to verify their identity using their mobile device after entering their username and password on Salesforce login page. To see how many users have successfully used Salesforce Authenticator since it was rolled out, an administrator can use two methods:
A) Create a new view In Identity Verification History, specifying Method.
Identity Verification History is a tool that shows information about each identity verification event for users in your org, such as the date and time, the verification method used, the IP address, and the status of the verification. By creating a new view in Identity Verification History and specifying the method as Salesforce Authenticator, an administrator can see how many users have used the app to verify their identity when logging in. Reference: https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5
D) Export Login History and filter based off of Authentication Method Reference.
Login History is a tool that shows information about each login attempt for users in your org, such as the date and time, the username, the source IP address, the login type, and the status of the login. By exporting Login History as a CSV file and filtering based on the Authentication Method Reference column, an administrator can see how many users have used Salesforce Authenticator as their authentication method when logging in. Reference: https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
Northern Trail Outfitters (NTO) is expending into the U.K. While most of NTO's product are the same as in the US. Pricing will vary from product due to shipping and raw material cost differences.
What should the administrator configure for a smooth rollout to the U.K.?
As explained in question 3, a price book is a list of products and their prices for a specific segment of customers or market. By creating a new price book for the U.K product pricing, Northern Trail Outfitters (NTO) can offer different prices for their products in the U.K market due to shipping and raw material cost differences. The price book can also specify which currency is used for the prices, such as pounds or euros. Reference: https://help.salesforce.com/s/articleView?id=sf.products_pricebooks_def.htm&type=5
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