PRINCE2 Practitioner Exam - Topic 3 Question 55 Discussion

Actual exam question for PRINCE2's PRINCE2 Practitioner exam

Question #: 55
Topic #: 3

Scenario

Additional Information

Product Description

Quality notes from the Daily Log

The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.

The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.

MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.

All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.

Extract from the draft Quality Management Strategy (may contain errors)

Introduction

1. This document defines the approach to be taken to achieve the required quality levels during the project.

2. The Project Board will have overall responsibility for the Quality Management Strategy.

3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.

Quality management procedure - Quality standards

4. The selected service provider will operate to industry standards for providing outsourced services.

5. MFH document standards will be used.

Records

6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.

7. Configuration Item Records will be maintained for each product to describe its status, version and variant.

8. Approval records for products that require them will be stored in the quality database.

Roles and responsibilities

9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.

10. Team Managers will provide details of quality checks that have been carried out.

11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.

12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.

The service level agreement looks like any other MFH document.

AObtain agreement from the Director of Facilities Division to redesign the service level agreement within the remaining +2 days tolerance.

BRaise an issue (off-specification).

CAccept this error as a concession.

DNo action required.

Show Suggested Answer

Suggested Answer: C

by Jenelle at Dec 21, 2023, 12:53 PM

Limited Time Offer

25%

Off

Get Premium PRINCE2 Practitioner Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Jacki

3 months ago

Wait, no action required? That seems risky!

upvoted 0 times

...

Lennie

3 months ago

The service level agreement should definitely be redesigned.

upvoted 0 times

...

Elza

3 months ago

I’m not sure if accepting the error is a good idea.

upvoted 0 times

...

Sherman

3 months ago

Totally agree, quality checks are essential!

upvoted 0 times

...

Micaela

4 months ago

The DIT has to ensure compliance with employment law.

upvoted 0 times

...

Erasmo

4 months ago

I feel like option D, saying no action is required, is too passive. We should always address quality issues, right? I think we need to take some action, but I’m not sure which one.

upvoted 0 times

...

Cristina

4 months ago

I’m leaning towards option C, accepting the error as a concession, but I’m not confident. It seems like it could lead to bigger issues later on if we don’t address it properly.

upvoted 0 times

...

Catina

4 months ago

I remember a similar question where we had to decide on actions for quality errors. I think option A could work if we really need to redesign the agreement quickly, but it feels risky without proper review.

upvoted 0 times

...

Lanie

4 months ago

I'm not entirely sure, but I think option B might be the best choice since it mentions raising an issue about the off-specification. That seems to align with what we practiced regarding quality management.

upvoted 0 times

...

Serita

5 months ago

I’m leaning towards no action required, but I’m not confident. It seems like there should be some response to an error like this.

upvoted 0 times

...

Annamae

5 months ago

Accepting the error as a concession feels risky, but I guess it depends on how critical the service level agreement is to the project.

upvoted 0 times

...

Laticia

5 months ago

I remember a practice question where we had to decide on actions for document errors, and I think obtaining agreement for a redesign could work if we have time.

upvoted 0 times

...

Allene

5 months ago

I'm not entirely sure, but I think raising an issue might be the best option since the service level agreement seems off-spec.

upvoted 0 times

...

Lanie

5 months ago

This is a lot of information to take in, but I think I can break it down. The core issue seems to be ensuring the quality of the outsourced services, so I'll need to pay close attention to the quality management strategy and the roles and responsibilities around that. I may need to re-read the scenario a few times to make sure I don't miss any important details.

upvoted 0 times

...

Micah

5 months ago

Okay, I think I've got a handle on the key quality requirements here. The main things seem to be ensuring the employment contracts adhere to employment law, getting the Senior User to review the product descriptions, and maintaining the quality register and approval records. I'll focus on those areas when formulating my answer.

upvoted 0 times

...

Lottie

5 months ago

I'm a bit confused by the service level agreement details. It says the service level agreement looks like any other MFH document, but it's not clear if that means it's already been defined or if it still needs to be developed. I'll need to read through that section more carefully to figure out the right approach.

upvoted 0 times

...

Glory

5 months ago

This looks like a pretty straightforward quality management question. I'll start by carefully reviewing the quality management strategy and the roles and responsibilities outlined in the scenario. That should give me a good understanding of the key quality processes and who is responsible for what.

upvoted 0 times

...

Eric

5 months ago

I feel pretty confident about this one. Based on my understanding of the PVWA permissions, the correct answer is C - List Accounts and Access Safe without confirmation.

upvoted 0 times

...

Miles

5 months ago

Okay, let's see. Arithmetic errors could definitely lead to incorrect balances, and unchecked return values could also cause issues. I'll make sure to check those carefully.

upvoted 0 times

...

Luisa

5 months ago

I'm a bit confused by the options here. I'll need to review my notes on Expressway Edge configuration to figure this out.

upvoted 0 times

...

Tawna

5 months ago

Okay, I think I've got this. The key is understanding that a periodic time frame, like daily or weekly, can be used to collect data and calculate the control limits and center line for effective SPC implementation. I feel good about selecting the right answer.

upvoted 0 times

...

Shaunna

6 months ago

Okay, let's see. An associative entity has 5 foreign key attributes, so it sounds like it's connecting multiple entities. I'm thinking it might be a RET of an ILF.

upvoted 0 times

...

Shaniqua

6 months ago

This question seems a bit technical, but I think I can work through it. I'll start by reviewing the key terms like "GPU hardware virtualization" and "desktop solutions" to get a sense of the context.

upvoted 0 times

...

Polly

10 months ago

Alright, folks, let's not get too caught up in the details. Sometimes the simplest answer is the best. I say we just go with D, kick back, and enjoy the rest of the exam. What could possibly go wrong?

upvoted 0 times

...

Lacey

10 months ago

Hey, did anyone else notice the 'may contain errors' disclaimer in the quality management strategy? Seems like we should double-check everything before making a move. I'm not taking any chances here - D is my pick.

upvoted 0 times

Loreta

9 months ago

I'm with you both on this. Let's go with D and avoid any potential risks.

upvoted 0 times

...

Sharika

9 months ago

I think we should play it safe and go with D as well. It's better to be cautious in this situation.

upvoted 0 times

...

Lisha

9 months ago

I agree, we should definitely double-check everything before proceeding. I think D is the safest option.

upvoted 0 times

...

Oliva

9 months ago

Yeah, I'm with you guys on this. Let's go with D and avoid any potential risks.

upvoted 0 times

...

Leontine

10 months ago

I think we should play it safe and go with D as well. It's better to be cautious in this situation.

upvoted 0 times

...

Noah

10 months ago

I agree, we should definitely double-check everything before proceeding. I think D is the safest option.

upvoted 0 times

...

Tammara

10 months ago

Whoa, what's with the 'concession' option? This isn't a haggling session, it's a professional project. I vote for a solid 'no action required' on this one. D all the way!

upvoted 0 times

Isaiah

9 months ago

User 3: Definitely, 'D' is the way to go on this one.

upvoted 0 times

...

Avery

10 months ago

User 2: Yeah, we should just go with 'no action required'.

upvoted 0 times

...

Pamella

10 months ago

User 1: I agree, 'concession' doesn't sound right for this situation.

upvoted 0 times

...

Kati

11 months ago

Hold up, the quality management strategy mentions a document control procedure, but no change management. Shouldn't we raise an issue to address that gap? I'm leaning towards option B.

upvoted 0 times

...

Paul

11 months ago

The question seems straightforward. The service level agreement needs to adhere to industry standards, and the DIT needs to review the employment contracts. I think option D is the correct answer here.

upvoted 0 times

Josphine

9 months ago

Exactly, the DIT will handle the review of the employment contracts, so we can proceed with no action for now.

upvoted 0 times

...

Coletta

9 months ago

The service level agreement should already adhere to industry standards, so there's no need for further action.

upvoted 0 times

...

Linette

10 months ago

Yes, I think so too. It seems like no action is required at this point.

upvoted 0 times

...

Paola

10 months ago

I agree, option D seems like the best choice in this situation.

upvoted 0 times

...

Marg

11 months ago

I disagree, I think we should raise an issue (off-specification) as option B to address the error in the service level agreement.

upvoted 0 times

...

Huey

11 months ago

I agree with Arthur, it's important to ensure the quality of service by obtaining agreement from the Director of Facilities Division.

upvoted 0 times

...

Arthur

11 months ago

I think we should go with option A and redesign the service level agreement.

upvoted 0 times

...

Marti

11 months ago

I believe obtaining agreement from the Director of Facilities Division to redesign the service level agreement is the best course of action to maintain quality.

upvoted 0 times

...

Lera

11 months ago

I agree with Odette, we need to ensure that the service level agreement meets the required quality standards.

upvoted 0 times

...

Odette

11 months ago

I think we should raise an issue (off-specification) because this error could impact the quality of the project.

upvoted 0 times

...