Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?
According to the PMI Guide to Business Analysis, a Pareto analysis is a tool that helps to prioritize problems or causes based on their frequency or impact. It is based on the Pareto principle, which states that 80% of the effects come from 20% of the causes. A Pareto analysis can help to identify the high-priority changes needed to improve a service by showing which problems or causes account for most of the complaints or dissatisfaction. A work breakdown structure analysis, a flowchart, and a cause-and-effect diagram are other tools that can help to analyze a service, but they do not necessarily help to prioritize the changes needed to improve it.Reference: PMI Guide to Business Analysis, page 145-146.
Which statement accurately depicts what changes can be made to requirements after they are baselined?
Requirements baseline is the approved version of the requirements document that serves as a reference point for further changes. Requirements can be changed after they are baselined through a defined process that involves submitting a change request, analyzing the impact of the change, obtaining approval from the stakeholders, updating the requirements document, and communicating the change to the project team and other affected parties. Requirements can be changed at any stage of the project life cycle as long as they follow the defined process.Reference: = PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline (2019), page 10; Business Analysis for Practitioners: A Practice Guide (2015), page 40.
A business analyst created requirements for production of a product extract file for several systems. After reviewing the complex systems and dividing the processes into manageable tasks, the business analyst is able to identify the tasks required to implement the deliverable.
Which analysis technique has the business analyst used?
Decomposition is an analysis technique that breaks down a complex system, process, or problem into smaller and simpler components. It helps to identify the tasks, activities, functions, features, and requirements that are necessary to implement the deliverable. Decomposition also helps to organize, structure, and prioritize the components based on their dependencies and relationships. Organization, dependency, and interface are not analysis techniques, but rather aspects or results of decomposition .Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline, page 10; Business Analysis for Practitioners: A Practice Guide, page 131-132
A business analyst has been assigned to a project team that is redesigning the company's website. The business analyst has been documenting the relationships between requirements and has found requirements that do not trace to a business need.
Which type of requirements are these?
The type of requirements that do not trace to a business need are out-of-scope requirements. Out-of-scope requirements are the requirements that are not related to the project scope, objectives, or deliverables, and that do not contribute to the solution of the business problem or opportunity. Out-of-scope requirements are usually identified and excluded during the requirements analysis and traceability processes, to avoid wasting time, resources, and effort on unnecessary or irrelevant features or functions.Out-of-scope requirements can be caused by various factors, such as unclear or changing business needs, conflicting or unrealistic stakeholder expectations, poor communication or elicitation techniques, or lack of validation or verification methods.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, page 18; Business Analysis for Practitioners: A Practice Guide2, page 92.
A business analyst is planning the business analysis activities for a new payroll project. Due to a tight timeline, the analyst advises stakeholders that the requirements sessions should begin as soon as possible.
Which key factor drives the selection of business analyst activities to be included in the project?
The project life cycle is a key factor that drives the selection of business analyst activities to be included in the project. The project life cycle is the sequence of phases or stages that the project goes through from initiation to closure. The project life cycle can be selected based on various factors, such as the nature, complexity, size, and uncertainty of the project, the stakeholder preferences, the organizational culture, and the industry standards. The project life cycle can influence the approach that the business analyst and the project team use to plan, execute, monitor, and control the project, and to deliver the product or service.The project life cycle can also affect the type, level, and timing of the business analysis activities, such as elicitation, analysis, documentation, validation, and management of the requirements.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, page 15; Business Analysis for Practitioners: A Practice Guide2, page 84.
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