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PMI PMP Exam - Topic 3 Question 118 Discussion

A project manager is preparing a project closure report. The project sponsor is confident about the success of the project, but the client is not sure that the project outputs will achieve their business needs.Which aspect should the project manager highlight in the closure report to address the stakeholder's concern?
B) How the acceptance criteria were met
A) How the quality was managed
C) How the scope was managed
D) How the stakeholders were managed

PMI PMP Exam - Topic 3 Question 118 Discussion

Actual exam question for PMI's PMP exam
Question #: 118
Topic #: 3
[All PMP Questions]

A project manager is preparing a project closure report. The project sponsor is confident about the success of the project, but the client is not sure that the project outputs will achieve their business needs.

Which aspect should the project manager highlight in the closure report to address the stakeholder's concern?

Show Suggested Answer Hide Answer
Suggested Answer: B

According to the PMBOK Guide, acceptance criteria are the standards by which the project deliverables are measured and verified to meet the stakeholder's expectations and requirements1.They are defined during the project planning process and agreed upon by the project team and the client2.By highlighting how the acceptance criteria were met in the project closure report, the project manager can demonstrate that the project outputs have fulfilled the client's business needs and have been formally accepted by them3.This can also help to resolve any doubts or disputes that the client may have about the quality or value of the project deliverables4. How the quality, scope, and stakeholders were managed are also important aspects of the project closure report, but they are not directly related to the stakeholder's concern about the project outputs. The project manager should focus on showing how the project deliverables met the acceptance criteria, which are the basis for the stakeholder's satisfaction and sign-off.Reference:

1: PMBOK Guide, 6th edition, page 161

2:Project Management Acceptance Criteria with Examples, KnowledgeHut, page 1

3:A Guide to Project Closure: 12 Essential Things To Do, Rebel's Guide to Project Management, page 2

4:Project Client Acceptance and Sign-Off Form, ProjectManagement.com, page 1


Contribute your Thoughts:

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Corinne
3 days ago
Quality management is important too, but acceptance criteria is crucial.
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Margot
8 days ago
But what if the criteria were too vague?
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Dorsey
13 days ago
I totally agree, that’s what matters most to us!
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Avery
18 days ago
B) How the acceptance criteria were met is key here.
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Kayleigh
23 days ago
I wonder if discussing stakeholder management would help. It seems like a softer approach, but I’m not convinced it’s the main focus here.
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German
29 days ago
I feel like highlighting how the scope was managed could also be relevant, but it might not directly address the client's concerns.
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Helaine
1 month ago
I'm not entirely sure, but I remember a similar question where quality management was emphasized. Maybe that's important too?
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Ceola
1 month ago
I think the project manager should focus on how the acceptance criteria were met. That seems crucial for the client's confidence.
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