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PMI Exam PMP Topic 2 Question 73 Discussion

Actual exam question for PMI's Project Management Professional (2023) exam
Question #: 73
Topic #: 2
[All Project Management Professional (2023) Questions]

A customer requests additional changes 1 day before the planned change date. How should the project manager respond to the change request?

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Suggested Answer: C

According to the PMBOK Guide, the project manager should manage the project scope, including the planning, validation, and control of the scope. The project manager should also manage the project changes, including the initiation, evaluation, approval, and implementation of the changes. In this scenario, the project manager received a request to add additional changes 1 day before the planned change date. This is a potential change to the project scope that may also impact the project time, cost, quality, and other aspects. The best course of action is to review the additional changes and perform integrated change control. This can help the project manager to assess the feasibility and desirability of the change request, and to determine the appropriate response and approval. Reviewing the additional changes and performing integrated change control (option C) is the best solution to the issue, as it demonstrates proactive and effective project scope and change management. Rejecting the changes as the lead time is too short (option A) may not be feasible or ethical, as it may violate the customer's expectations and satisfaction, and may damage the trust and relationship with the customer. Determining whether the project team is capable of making the changes (option B) may not be sufficient or realistic, as it may ignore or overlook the impact and value of the change request, and may create a conflict or resentment among the project team. Checking if the changes are covered in the statement of work (SOW) (option D) may not be relevant or helpful, as it may not address the change request itself, nor does it account for the possible deviations or changes that may occur during the project execution.Reference: : Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (6th ed.).Newtown Square, PA: Author1: Change Request - Project Management Knowledge2: Managing Change Requests in Project Management [Template]3: Which Project Documents Need A Change Request For Updates?4


by Arminda at Mar 19, 2024, 02:35 AM

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Cary
12 days ago
Ugh, last-minute changes are the bane of my existence. But I guess we have to be professional about it. Personally, I'd lean towards the integrated change control option - that way we can really assess the impact and decide if it's worth it.
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Lisbeth
10 hours ago
Agreed, last-minute changes are always a challenge.
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Diego
13 days ago
Hmm, I'm with Precious on this one. We should definitely review the changes and see if they're within the scope of the SOW. If they are, then I think we have to at least consider making them happen. But if it's going to be a total mess, then yeah, we should probably nip it in the bud.
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Precious
14 days ago
Well, I think the key is to really evaluate if the project team can actually pull off those changes in time. If they're up for the challenge, then maybe we should go for it. But if it's going to be a major headache, then I'd be inclined to shut it down.
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Ciara
15 days ago
Oh man, this question is tough! We all know that last-minute changes can be a real pain in the neck. I'm tempted to just say 'Reject it and be done with it', but I guess we have to consider the options here.
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