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PMI PMP Exam - Topic 2 Question 104 Discussion

A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables.Which action should the project manager take?
B) Evaluate various delivery options in order to immediately demonstrate value to the customer
A) Ask the internal sales team to keep the customer informed of the delivered value
C) Inform the customer about the progress and update them on the final deliverables
D) Wait for an important milestone to complete and then inform the customer of the progress

PMI PMP Exam - Topic 2 Question 104 Discussion

Actual exam question for PMI's PMP exam
Question #: 104
Topic #: 2
[All PMP Questions]

A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables.

Which action should the project manager take?

Show Suggested Answer Hide Answer
Suggested Answer: B

One of the core values of agile is to deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale1. This means that the project manager should seek ways to show the customer the value of the software as early and often as possible, rather than waiting for the final deliverables or a major milestone. By evaluating various delivery options, such as demos, prototypes, beta versions, or minimum viable products (MVPs), the project manager can get feedback from the customer and validate their needs and expectations. This will also help the project manager to prioritize the features that deliver the most value to the customer and align the team's efforts accordingly. The other options are not as effective as evaluating various delivery options. Asking the internal sales team to keep the customer informed of the delivered value may not be sufficient, as the customer may not be able to see or experience the software for themselves. Informing the customer about the progress and updating them on the final deliverables may not be enough, as the customer may not be satisfied with the outcome or may have changed their requirements. Waiting for an important milestone to complete and then informing the customer of the progress may be too late, as the customer may have missed the opportunity to provide feedback or suggest changes.Reference:

The 12 Agile Project Management Principles: Key Pillars of Agile

Focusing on Customer Value with Agile Program Management

What is Value-Driven Delivery in the agile world? - Whizlabs


by Lili at Jul 13, 2025, 09:15 AM

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Johnetta
6 months ago
B sounds interesting, but how do you evaluate delivery options quickly?
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Sharan
6 months ago
I disagree, D could work too. Sometimes less is more until you have a big reveal.
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Armanda
6 months ago
A is a good idea, but it relies too much on the sales team.
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Louisa
6 months ago
Really? Waiting for a milestone (D) seems risky. What if the customer loses interest?
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Jesusita
6 months ago
C seems like the best option. Keeping the customer in the loop is crucial!
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Tyisha
7 months ago
I have a feeling that waiting for a milestone, like in option D, could backfire. It seems risky to delay communication with the customer.
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Azalee
7 months ago
I practiced a similar question where communication was key, and I feel like option A might work, but I wonder if relying on the sales team is enough.
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Dorthy
7 months ago
I think option B could be relevant since demonstrating value quickly might help build trust, but I can't recall if that's always the right move.
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Aron
7 months ago
I remember discussing the importance of keeping customers informed, so option C seems like a good choice, but I'm not entirely sure if that's the best approach.
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Lauran
8 months ago
Okay, I think I've got it. The best approach is to inform the customer about the progress and final deliverables. That way, they're kept in the loop and can see the value being created.
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Malcolm
8 months ago
Ah, I see. The question is really about balancing transparency with the customer and the project's internal progress. I'm leaning towards evaluating delivery options to demonstrate value more directly.
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Merilyn
8 months ago
Hmm, I think the key here is to make sure the customer is aware of the value being delivered, even if the deliverables are internal. Keeping the sales team in the loop seems like a good first step.
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Devorah
8 months ago
This seems like a tricky one. I'm not sure if I should go with keeping the customer informed or waiting for a milestone to update them. Might need to think this through a bit more.
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Aleshia
10 months ago
I think waiting for an important milestone before informing the customer might cause unnecessary delays.
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Jolanda
10 months ago
I believe evaluating delivery options to demonstrate value to the customer is also important.
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Marylin
10 months ago
This question is a real head-scratcher. I'd be tempted to go with option E: 'All of the above, and also bake a cake for the customer.'
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Angella
8 months ago
B) Evaluate various delivery options in order to immediately demonstrate value to the customer
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Aliza
9 months ago
A) Ask the internal sales team to keep the customer informed of the delivered value
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Rachael
10 months ago
Option A is a bit sneaky, isn't it? The internal sales team might not have the full picture. The project manager should be the one communicating.
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Joaquin
10 months ago
C) Inform the customer about the progress and update them on the final deliverables
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Tenesha
10 months ago
B) Evaluate various delivery options in order to immediately demonstrate value to the customer
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Dominque
10 months ago
A) Ask the internal sales team to keep the customer informed of the delivered value
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Leota
10 months ago
I agree with Lai. Keeping the customer informed is crucial for project success.
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Lai
11 months ago
I think the project manager should inform the customer about the progress.
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Johana
11 months ago
B might work, but it sounds like a lot of effort just to demonstrate value. Why not just keep the customer in the loop from the start?
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Crissy
11 months ago
I disagree with option D. Waiting for a milestone to inform the customer is a recipe for disaster. They need to know the progress along the way.
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Arminda
10 months ago
B
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Holley
10 months ago
C
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Paris
11 months ago
Option C seems like the best choice. Keeping the customer informed is crucial, even if the deliverables are internal. Transparency builds trust.
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Carylon
10 months ago
Yes, updating the customer on the final deliverables will help manage their expectations and show the value being delivered.
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Nichelle
10 months ago
I agree, it's important to maintain open communication with the customer to ensure they are aware of the progress being made.
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Lisbeth
10 months ago
Option C seems like the best choice. Keeping the customer informed is crucial, even if the deliverables are internal. Transparency builds trust.
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