Discuss PMI PMP Exam Topic 2 Question 104

A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables.

Which action should the project manager take?

AAsk the internal sales team to keep the customer informed of the delivered value

BEvaluate various delivery options in order to immediately demonstrate value to the customer

CInform the customer about the progress and update them on the final deliverables

DWait for an important milestone to complete and then inform the customer of the progress

Suggested Answer: B

One of the core values of agile is to deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale1. This means that the project manager should seek ways to show the customer the value of the software as early and often as possible, rather than waiting for the final deliverables or a major milestone. By evaluating various delivery options, such as demos, prototypes, beta versions, or minimum viable products (MVPs), the project manager can get feedback from the customer and validate their needs and expectations. This will also help the project manager to prioritize the features that deliver the most value to the customer and align the team's efforts accordingly. The other options are not as effective as evaluating various delivery options. Asking the internal sales team to keep the customer informed of the delivered value may not be sufficient, as the customer may not be able to see or experience the software for themselves. Informing the customer about the progress and updating them on the final deliverables may not be enough, as the customer may not be satisfied with the outcome or may have changed their requirements. Waiting for an important milestone to complete and then informing the customer of the progress may be too late, as the customer may have missed the opportunity to provide feedback or suggest changes.Reference:

The 12 Agile Project Management Principles: Key Pillars of Agile

Focusing on Customer Value with Agile Program Management

What is Value-Driven Delivery in the agile world? - Whizlabs

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32 comments · newest first

Johnetta 11 months ago

B sounds interesting, but how do you evaluate delivery options quickly?

Sharan 11 months ago

I disagree, D could work too. Sometimes less is more until you have a big reveal.

Armanda 11 months ago

A is a good idea, but it relies too much on the sales team.

Louisa 11 months ago

Really? Waiting for a milestone (D) seems risky. What if the customer loses interest?

Jesusita 11 months ago

C seems like the best option. Keeping the customer in the loop is crucial!

Tyisha 12 months ago

I have a feeling that waiting for a milestone, like in option D, could backfire. It seems risky to delay communication with the customer.

Azalee 12 months ago

I practiced a similar question where communication was key, and I feel like option A might work, but I wonder if relying on the sales team is enough.

Dorthy 1 year ago

I think option B could be relevant since demonstrating value quickly might help build trust, but I can't recall if that's always the right move.

Aron 1 year ago

I remember discussing the importance of keeping customers informed, so option C seems like a good choice, but I'm not entirely sure if that's the best approach.

Lauran 1 year ago

Okay, I think I've got it. The best approach is to inform the customer about the progress and final deliverables. That way, they're kept in the loop and can see the value being created.

Malcolm 1 year ago

Ah, I see. The question is really about balancing transparency with the customer and the project's internal progress. I'm leaning towards evaluating delivery options to demonstrate value more directly.

Merilyn 1 year ago

Hmm, I think the key here is to make sure the customer is aware of the value being delivered, even if the deliverables are internal. Keeping the sales team in the loop seems like a good first step.

Devorah 1 year ago

This seems like a tricky one. I'm not sure if I should go with keeping the customer informed or waiting for a milestone to update them. Might need to think this through a bit more.

Aleshia 1 year ago

I think waiting for an important milestone before informing the customer might cause unnecessary delays.

Jolanda 1 year ago

I believe evaluating delivery options to demonstrate value to the customer is also important.

Marylin 1 year ago

This question is a real head-scratcher. I'd be tempted to go with option E: 'All of the above, and also bake a cake for the customer.'

Angella 1 year ago

↳ replying to Marylin

B) Evaluate various delivery options in order to immediately demonstrate value to the customer

Aliza 1 year ago

↳ replying to Marylin

A) Ask the internal sales team to keep the customer informed of the delivered value

Rachael 1 year ago

Option A is a bit sneaky, isn't it? The internal sales team might not have the full picture. The project manager should be the one communicating.

Joaquin 1 year ago

↳ replying to Rachael

C) Inform the customer about the progress and update them on the final deliverables

Tenesha 1 year ago

↳ replying to Rachael

B) Evaluate various delivery options in order to immediately demonstrate value to the customer

Dominque 1 year ago

↳ replying to Rachael

A) Ask the internal sales team to keep the customer informed of the delivered value

Leota 1 year ago

I agree with Lai. Keeping the customer informed is crucial for project success.

Lai 1 year ago

I think the project manager should inform the customer about the progress.

Johana 1 year ago

B might work, but it sounds like a lot of effort just to demonstrate value. Why not just keep the customer in the loop from the start?

Crissy 1 year ago

I disagree with option D. Waiting for a milestone to inform the customer is a recipe for disaster. They need to know the progress along the way.

Arminda 1 year ago

↳ replying to Crissy

Holley 1 year ago

↳ replying to Crissy

Paris 1 year ago

Option C seems like the best choice. Keeping the customer informed is crucial, even if the deliverables are internal. Transparency builds trust.

Carylon 1 year ago

↳ replying to Paris

Yes, updating the customer on the final deliverables will help manage their expectations and show the value being delivered.

Nichelle 1 year ago

↳ replying to Paris

I agree, it's important to maintain open communication with the customer to ensure they are aware of the progress being made.

Lisbeth 1 year ago

↳ replying to Paris

Option C seems like the best choice. Keeping the customer informed is crucial, even if the deliverables are internal. Transparency builds trust.

PMI PMP Exam - Topic 2 Question 104 Discussion