PMI-PBA Exam - Topic 9 Question 47 Discussion

Actual exam question for PMI's PMI-PBA exam

Question #: 47
Topic #: 9

A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it

with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.

Where can the business analyst best reflect the intangible costs associated with this change?

AIn the business case

BIn the balanced score card chart

CIn the requirements specification document

DIn the pay-back analysis

Show Suggested Answer

Suggested Answer: A

by Benedict at May 03, 2022, 03:38 PM

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Maryln

4 months ago

Definitely needs to be in the requirements spec too, don’t overlook that!

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Genevieve

4 months ago

Wait, can you really quantify those intangible costs?

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Galen

4 months ago

Not so sure, the balanced scorecard might show broader impacts.

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King

4 months ago

Totally agree, the business case covers all costs!

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Vallie

4 months ago

I think the business case is the best place for that.

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Cory

5 months ago

The pay-back analysis seems focused on financial returns, so I doubt it would capture the intangible costs effectively. I lean towards the business case.

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Veronika

5 months ago

I practiced a similar question, and I feel like the requirements specification document is more about what needs to be done rather than the costs involved.

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Dominic

5 months ago

I think the business case might be the right place to reflect those intangible costs since it outlines the overall justification for the project.

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Sue

5 months ago

I'm not entirely sure, but I remember something about the balanced scorecard being used for performance metrics. Could that include intangible costs?

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Galen

5 months ago

I've worked with Citrix ADC authentication before, so I think I can handle this. I'll carefully review the options and select the four correct ones.

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Markus

5 months ago

I'm a bit confused by the mention of "Oracle Solaris 11 Express" and "Oracle Solaris 11 Early Adopter" - are those different versions or something?

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