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PMI-PBA Exam - Topic 9 Question 47 Discussion

Actual exam question for PMI's PMI-PBA exam
Question #: 47
Topic #: 9
[All PMI-PBA Questions]

A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it

with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.

Where can the business analyst best reflect the intangible costs associated with this change?

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Suggested Answer: A

by Benedict at May 03, 2022, 03:38 PM

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Maryln
5 months ago
Definitely needs to be in the requirements spec too, don’t overlook that!
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Genevieve
6 months ago
Wait, can you really quantify those intangible costs?
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Galen
6 months ago
Not so sure, the balanced scorecard might show broader impacts.
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King
6 months ago
Totally agree, the business case covers all costs!
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Vallie
6 months ago
I think the business case is the best place for that.
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Cory
6 months ago
The pay-back analysis seems focused on financial returns, so I doubt it would capture the intangible costs effectively. I lean towards the business case.
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Veronika
6 months ago
I practiced a similar question, and I feel like the requirements specification document is more about what needs to be done rather than the costs involved.
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Dominic
6 months ago
I think the business case might be the right place to reflect those intangible costs since it outlines the overall justification for the project.
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Sue
7 months ago
I'm not entirely sure, but I remember something about the balanced scorecard being used for performance metrics. Could that include intangible costs?
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Galen
7 months ago
I've worked with Citrix ADC authentication before, so I think I can handle this. I'll carefully review the options and select the four correct ones.
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Markus
7 months ago
I'm a bit confused by the mention of "Oracle Solaris 11 Express" and "Oracle Solaris 11 Early Adopter" - are those different versions or something?
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