Discuss PMI PMI-PBA Exam Topic 7 Question 98

A stakeholder has rejected a project's deliverable because it does not meet the original business need. It is further determined that the deliverable does not meet the requirements identified in the baseline.

What is the best approach to resolve this issue?

AMeet with the customer and apologize for misunderstanding the business's need.

BSuggest re-estimating the requirement and following the change control process.

CProvide the stakeholder with a copy of the approved requirements baseline and move forward without making a change.

DRequire development resources to work overtime to modify the deliverable to satisfy the stakeholder.

Suggested Answer: B

The best approach to resolve this issue is to suggest re-estimating the requirement and following the change control process. This would allow the project team to assess the impact of the change request, evaluate the feasibility and cost of the modification, and obtain the approval of the stakeholders before implementing the change. A change control process is a method used to manage change requests for projects and big initiatives.It's part of a change management plan, which defines the roles for managing change within a team or company1. Meeting with the customer and apologizing for misunderstanding the business's need is not sufficient, as it does not address the root cause of the problem or propose a solution. Providing the stakeholder with a copy of the approved requirements baseline and moving forward without making a change is not acceptable, as it ignores the stakeholder's feedback and dissatisfaction.Requiring development resources to work overtime to modify the deliverable to satisfy the stakeholder is not advisable, as it may compromise the quality of the work, increase the project cost and risk, and demoralize the team.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline2, PMI Guide to Business Analysis3, Business Analysis for Practitioners: A Practice Guide4, What Is a Change Control Process?(with Example Change Log)

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34 comments · newest first

Mariko 10 months ago

Wait, how did we miss the baseline requirements in the first place?

Dannie 11 months ago

A is a good start, but we need to fix the requirements too.

Aliza 11 months ago

Option B seems like the best way to go. Change control is key!

Royce 11 months ago

I disagree, C just pushes the problem away.

Yun 11 months ago

D sounds like a recipe for burnout. Not a good idea!

Enola 11 months ago

Requiring overtime for the team, as in option D, doesn't seem fair or effective. It might lead to burnout and doesn't really fix the underlying problem with the deliverable.

Caitlin 12 months ago

I think I saw a similar question in our practice exams. Option C seems risky because it ignores the stakeholder's concerns. We can't just push forward without addressing the issue.

Desmond 12 months ago

I'm not entirely sure, but I feel like just apologizing and moving on, like in option A, might not actually solve the problem. We need to address the requirements first.

Howard 1 year ago

I remember discussing the importance of aligning deliverables with stakeholder expectations. I think option B might be the best approach since it involves re-evaluating the requirements.

Dick 1 year ago

Yikes, requiring the team to work overtime is not the way to go here. That's just going to create more problems. I think the best approach is to collaborate with the stakeholder and follow the proper change management procedures.

Amira 1 year ago

Easy peasy! I'd just apologize to the stakeholder and move forward without making any changes. The requirements baseline is approved, so we should stick to that.

Scarlet 1 year ago

Okay, I've got this. The key is to follow the change control process and re-estimate the requirement. That way we can get the stakeholder on board and make the necessary changes.

Crissy 1 year ago

Hmm, I'm a bit confused. The question mentions the deliverable doesn't meet the original business need, but also doesn't meet the requirements baseline. I'll need to think through the best approach to resolve this.

Lucina 1 year ago

This seems like a tricky situation. I'll need to carefully review the requirements baseline to understand where the disconnect is with the stakeholder's needs.

Scot 2 years ago

Ah, the classic 'I'm sorry, but you're wrong' approach. Option C is a bold move, but I'd rather not get on the stakeholder's bad side. Option B is the way to go, folks.

Youlanda 2 years ago

↳ replying to Scot

Definitely, it's important to address the issue properly and make sure the requirements are met.

Janna 2 years ago

↳ replying to Scot

Yeah, suggesting a re-estimation and following the change control process seems like the best approach.

Yolando 2 years ago

↳ replying to Scot

I agree, option B is the most logical choice here.

Bernadine 2 years ago

I think suggesting re-estimating the requirement is a good idea, it shows we are willing to make changes.

Devora 2 years ago

Definitely not option D. Overtime to fix someone else's mistake? That's just adding insult to injury. Option B is the clear winner here.

Theola 2 years ago

↳ replying to Devora

Absolutely, it's important to address the issue properly and make necessary adjustments through the change control process.

Rory 2 years ago

↳ replying to Devora

Yeah, suggesting re-estimating the requirement and following the change control process is the most logical step.

Kristine 2 years ago

↳ replying to Devora

I agree, option B is the best approach to resolve this issue.

Cassi 2 years ago

But shouldn't we also suggest re-estimating the requirement?

Gearldine 2 years ago

I agree with Cristina. Option B is the way to go. Trying to force a change without following the proper procedures is a recipe for disaster.

Johnson 2 years ago

↳ replying to Gearldine

Definitely, it's important to follow the proper procedures in situations like this.

Estrella 2 years ago

↳ replying to Gearldine

I agree, that seems like the most appropriate approach to take.

Lai 2 years ago

↳ replying to Gearldine

I think we should suggest re-estimating the requirement and following the change control process.

Cristina 2 years ago

Option B seems like the most reasonable approach. Renegotiating the requirements through the change control process is the best way to address this issue professionally.

Willard 2 years ago

↳ replying to Cristina

B) Suggest re-estimating the requirement and following the change control process.

Twana 2 years ago

↳ replying to Cristina

A) Meet with the customer and apologize for misunderstanding the business's need.

Jani 2 years ago

↳ replying to Cristina

B) Suggest re-estimating the requirement and following the change control process.

Maynard 2 years ago

I agree with Ressie, admitting our mistake is important.

Ressie 2 years ago

I think we should meet with the customer and apologize.

PMI-PBA Exam - Topic 7 Question 98 Discussion