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PMI-PBA Exam - Topic 7 Question 98 Discussion

A stakeholder has rejected a project's deliverable because it does not meet the original business need. It is further determined that the deliverable does not meet the requirements identified in the baseline.What is the best approach to resolve this issue?
B) Suggest re-estimating the requirement and following the change control process.
A) Meet with the customer and apologize for misunderstanding the business's need.
C) Provide the stakeholder with a copy of the approved requirements baseline and move forward without making a change.
D) Require development resources to work overtime to modify the deliverable to satisfy the stakeholder.

PMI-PBA Exam - Topic 7 Question 98 Discussion

Actual exam question for PMI's PMI-PBA exam
Question #: 98
Topic #: 7
[All PMI-PBA Questions]

A stakeholder has rejected a project's deliverable because it does not meet the original business need. It is further determined that the deliverable does not meet the requirements identified in the baseline.

What is the best approach to resolve this issue?

Show Suggested Answer Hide Answer
Suggested Answer: B

The best approach to resolve this issue is to suggest re-estimating the requirement and following the change control process. This would allow the project team to assess the impact of the change request, evaluate the feasibility and cost of the modification, and obtain the approval of the stakeholders before implementing the change. A change control process is a method used to manage change requests for projects and big initiatives.It's part of a change management plan, which defines the roles for managing change within a team or company1. Meeting with the customer and apologizing for misunderstanding the business's need is not sufficient, as it does not address the root cause of the problem or propose a solution. Providing the stakeholder with a copy of the approved requirements baseline and moving forward without making a change is not acceptable, as it ignores the stakeholder's feedback and dissatisfaction.Requiring development resources to work overtime to modify the deliverable to satisfy the stakeholder is not advisable, as it may compromise the quality of the work, increase the project cost and risk, and demoralize the team.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline2, PMI Guide to Business Analysis3, Business Analysis for Practitioners: A Practice Guide4, What Is a Change Control Process?(with Example Change Log)


by Stanton at Mar 06, 2025, 06:40 AM

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Mariko
5 months ago
Wait, how did we miss the baseline requirements in the first place?
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Dannie
6 months ago
A is a good start, but we need to fix the requirements too.
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Aliza
6 months ago
Option B seems like the best way to go. Change control is key!
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Royce
6 months ago
I disagree, C just pushes the problem away.
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Yun
6 months ago
D sounds like a recipe for burnout. Not a good idea!
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Enola
7 months ago
Requiring overtime for the team, as in option D, doesn't seem fair or effective. It might lead to burnout and doesn't really fix the underlying problem with the deliverable.
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Caitlin
7 months ago
I think I saw a similar question in our practice exams. Option C seems risky because it ignores the stakeholder's concerns. We can't just push forward without addressing the issue.
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Desmond
7 months ago
I'm not entirely sure, but I feel like just apologizing and moving on, like in option A, might not actually solve the problem. We need to address the requirements first.
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Howard
7 months ago
I remember discussing the importance of aligning deliverables with stakeholder expectations. I think option B might be the best approach since it involves re-evaluating the requirements.
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Dick
7 months ago
Yikes, requiring the team to work overtime is not the way to go here. That's just going to create more problems. I think the best approach is to collaborate with the stakeholder and follow the proper change management procedures.
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Amira
8 months ago
Easy peasy! I'd just apologize to the stakeholder and move forward without making any changes. The requirements baseline is approved, so we should stick to that.
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Scarlet
8 months ago
Okay, I've got this. The key is to follow the change control process and re-estimate the requirement. That way we can get the stakeholder on board and make the necessary changes.
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Crissy
8 months ago
Hmm, I'm a bit confused. The question mentions the deliverable doesn't meet the original business need, but also doesn't meet the requirements baseline. I'll need to think through the best approach to resolve this.
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Lucina
8 months ago
This seems like a tricky situation. I'll need to carefully review the requirements baseline to understand where the disconnect is with the stakeholder's needs.
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Scot
1 year ago
Ah, the classic 'I'm sorry, but you're wrong' approach. Option C is a bold move, but I'd rather not get on the stakeholder's bad side. Option B is the way to go, folks.
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Youlanda
1 year ago
Definitely, it's important to address the issue properly and make sure the requirements are met.
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Janna
1 year ago
Yeah, suggesting a re-estimation and following the change control process seems like the best approach.
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Yolando
1 year ago
I agree, option B is the most logical choice here.
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Bernadine
1 year ago
I think suggesting re-estimating the requirement is a good idea, it shows we are willing to make changes.
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Devora
1 year ago
Definitely not option D. Overtime to fix someone else's mistake? That's just adding insult to injury. Option B is the clear winner here.
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Theola
1 year ago
Absolutely, it's important to address the issue properly and make necessary adjustments through the change control process.
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Rory
1 year ago
Yeah, suggesting re-estimating the requirement and following the change control process is the most logical step.
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Kristine
1 year ago
I agree, option B is the best approach to resolve this issue.
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Cassi
1 year ago
But shouldn't we also suggest re-estimating the requirement?
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Gearldine
1 year ago
I agree with Cristina. Option B is the way to go. Trying to force a change without following the proper procedures is a recipe for disaster.
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Johnson
1 year ago
Definitely, it's important to follow the proper procedures in situations like this.
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Estrella
1 year ago
I agree, that seems like the most appropriate approach to take.
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Lai
1 year ago
I think we should suggest re-estimating the requirement and following the change control process.
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Cristina
1 year ago
Option B seems like the most reasonable approach. Renegotiating the requirements through the change control process is the best way to address this issue professionally.
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Willard
1 year ago
B) Suggest re-estimating the requirement and following the change control process.
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Twana
1 year ago
A) Meet with the customer and apologize for misunderstanding the business's need.
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Jani
1 year ago
B) Suggest re-estimating the requirement and following the change control process.
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Maynard
1 year ago
I agree with Ressie, admitting our mistake is important.
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Ressie
1 year ago
I think we should meet with the customer and apologize.
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