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The customer and the business analyst are collaborating in the development of a solution scope. It is important for the customer to:
The customer and the business analyst are collaborating in the development of a solution scope, which is a description of the boundaries, assumptions, and deliverables of the solution that will address the business need. It is important for the customer to spend the time required to provide, clarify, and elaborate requirements, because requirements are the basis for defining the solution scope. Requirements are the capabilities, features, functions, and qualities that the solution must have or meet to satisfy the customer and the stakeholders. By providing, clarifying, and elaborating requirements, the customer can help the business analyst to understand the problem, the needs, the expectations, and the value proposition of the solution. This will enable the business analyst to define a solution scope that is aligned with the customer's vision and goals, and that is feasible, viable, and desirable.Reference: = PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline, page 15.