Discuss PMI PMI-PBA Exam Topic 1 Question 106

A company is pleased with its delivered solution and reports that it has heard only minimal complaints for the first three months of use.

How can the business analyst determine how well the solution meets the business case?

AConduct a user survey.

BAsk the sponsor for feedback.

CSurvey the project.

DCompare the results of day-in-the-life (DITL) testing and integration testing.

Suggested Answer: A

A user survey is a technique that can be used to determine how well the solution meets the business case. A user survey is a method of collecting feedback from the end users of the solution about their satisfaction, preferences, expectations, needs, problems, or suggestions. A user survey can help to measure the performance, quality, usability, and value of the solution and compare it with the expected benefits and outcomes defined in the business case. A user survey can also help to identify areas for improvement or enhancement of the solution. Asking the sponsor for feedback is not sufficient to determine how well the solution meets the business case, as it does not capture the perspective of the end users who are directly affected by the solution. Surveying the project is not relevant to this scenario, as it does not focus on the solution but rather on the project management processes and practices.Comparing the results of day-in-the-life (DITL) testing and integration testing is not effective, as it does not reflect the actual usage and experience of the solution by the end users after deployment.Reference: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, page 14; Business Analysis for Practitioners: A Practice Guide2, page 80.

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13 comments · newest first

Daniel 11 months ago

Totally agree with the user survey approach!

Emogene 11 months ago

I think asking the sponsor for feedback is more direct.

Yuette 11 months ago

Minimal complaints? That seems too good to be true...

Rhea 11 months ago

DITL testing comparison sounds like a solid plan!

Giovanna 11 months ago

A user survey would be super helpful!

Oneida 12 months ago

Comparing DITL testing results with integration testing seems like a solid approach, but I’m not entirely confident if that directly measures how well the solution meets the business case.

Howard 12 months ago

Surveying the project sounds familiar, but I can't recall how that specifically ties back to the business case. It seems a bit vague to me.

Emily 1 year ago

I remember a practice question where asking the sponsor for feedback was emphasized, but I wonder if that could be biased since they might have a different perspective.

Isabelle 1 year ago

I think conducting a user survey could give us direct insights from the users about their experience, but I'm not sure if that's enough to fully assess the business case.

Casie 1 year ago

Comparing the results of the day-in-the-life testing and integration testing could help us understand how well the solution is meeting the business requirements. That might give us a more technical perspective.

Rocco 1 year ago

Surveying the project itself might give us a more holistic view of how the solution is performing. We could look at things like user feedback, usage metrics, and any issues that have come up.

Nichelle 1 year ago

Hmm, I'm not sure if a user survey is the only way to go. Asking the sponsor for feedback could also provide valuable insights into how well the solution is aligning with the original business case.

Joanna 1 year ago

I think a user survey would be the best way to get a clear understanding of how well the solution is meeting the business case. That way, we can hear directly from the people using the system.

PMI-PBA Exam - Topic 1 Question 106 Discussion