Discuss PMI PMI-ACP Exam Topic 1 Question 114

A product that recently went to market is receiving a great deal of attention from upper management who expresses interest by directly emailing and calling the developer team. The team expresses frustration during a standup.

What should the Scrum Master do?

AAsk the product owner how upper management's comments can be redirected.

BDirect the developer team to ignore the phone calls and emails.

CAsk the product owner to enter the requests into the product backlog as high priority.

DPersonally respond to upper management's phone calls and emails.

Suggested Answer: D

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21 comments · newest first

Dalene 2 months ago

I just want to code without distractions. None of these feel right!

Alesia 2 months ago

We need to manage expectations. A mix of A and C could work.

Casey 2 months ago

I feel overwhelmed by upper management too. Option D seems risky.

Lenna 2 months ago

Option C makes sense. Prioritizing requests keeps everything organized.

Jacinta 3 months ago

I disagree. Ignoring calls (option B) could cause more issues.

Mitsue 3 months ago

I think option A is best. Redirecting comments helps focus the team.

Desire 3 months ago

I agree with C. High priority in the backlog keeps us aligned.

Jacquelyne 3 months ago

A mix of A and C could work. Communication is key!

Maia 3 months ago

I dislike option D. It puts too much pressure on the Scrum Master.

Cecily 3 months ago

Option C makes sense. Prioritizing requests keeps everything organized.

Lawrence 4 months ago

I feel overwhelmed by upper management too. Ignoring them won't help.

Mammie 4 months ago

I think option A is best. Redirecting comments helps focus the team.

Jannette 4 months ago

Ignoring them (option B) seems like a bad idea.

Larae 4 months ago

Wait, why are they contacting the dev team directly? That's odd.

Shasta 4 months ago

Option A could work too, redirecting their input is key.

Myrtie 6 months ago

Totally agree with C. Can't just ignore upper management.

Jesus 6 months ago

I think option C makes the most sense. Prioritize the requests!

Tula 7 months ago

I’m really torn between A and C. I get that we want to keep the backlog organized, but I also think the product owner should manage those expectations directly.

Donette 7 months ago

I think I saw a similar question in our practice tests. If I recall correctly, redirecting communication through the product owner is usually a good strategy. So maybe option A?

Dyan 7 months ago

I feel like option C makes sense since it prioritizes the requests, but I’m not sure if it’s the best way to handle upper management’s direct communication.

Macy 7 months ago

I remember we discussed how important it is for the Scrum Master to protect the team from outside interruptions. I think option B might be too extreme though.

PMI-ACP Exam - Topic 1 Question 114 Discussion