Discuss PMI PgMP Exam Topic 5 Question 17

A company implements a transformational business strategy and a program to change its IT infrastructure and service delivery model. While leading a program team from cross-cultural backgrounds and geographies, the program manager notices a varying level of delivery excellence, which they attribute to cultural differences and behavioral tendencies.

To achieve commitment to program goals, what should the program manager do to improve the team's level of engagement?

ADelegate the task of managing team behavior, attitudes, and commitment to team member managers, and ask the managers for regular progress reports.

BOrganize social events to support the communications enrichment plan, bond the teams, and motivate team members.

CEstablish a formal mentoring, coaching, and support program to address cultural differences that will enable the team to work collaboratively.

DEmail all team members mandating that, to deliver program objectives, they must focus on their roles and responsibilities.

Suggested Answer: A

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12 comments · newest first

Vilma 1 year ago

Totally agree, we need to address cultural differences directly!

Yen 1 year ago

Delegating behavior management? That seems risky.

Isidra 1 year ago

A formal mentoring program sounds like a solid plan!

Peggie 1 year ago

Not sure if just socializing will solve deeper issues.

Mee 1 year ago

I think organizing social events could really help the team bond.

Refugia 1 year ago

I recall that simply emailing mandates might not be effective. It could create more resistance rather than commitment to the program goals.

Dahlia 1 year ago

I'm a bit uncertain about delegating the management of team behavior. It feels like the program manager should be more involved in fostering engagement directly.

Stephen 1 year ago

I think I saw a similar question about team engagement strategies in our practice exams. Establishing a formal mentoring program sounds like a solid approach to me.

Veta 1 year ago

I remember discussing the importance of cultural awareness in team dynamics, but I'm not sure if just organizing social events would really address the underlying issues.

Lorenza 1 year ago

Okay, let me think this through step-by-step. The user account needs to be added to a capability group that has the "Access App Designer" capability. I believe that's the key action required here. I'll double-check my understanding, but I think I've got this.

Yesenia 1 year ago

Active write back seems like it could be a good option, as it allows user changes to be written back to the profile during the session. I'll need to double-check how that feature works.

Celestine 1 year ago

This question seems tricky. I'm not sure I fully understand the context and the different portfolio management terms being used. I'll need to carefully read through the details to make sure I grasp the key elements.

PMI PgMP Exam - Topic 5 Question 17 Discussion