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PMI PgMP Exam - Topic 4 Question 33 Discussion

A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.What should the program manager do next?
C) Redefine the priorities of the existing program components to ensure optimal resource allocation and management of interdependencies.
A) Secure additional approvals from senior stakeholders.
B) Assign a new project manager to own the delivery of the new project.
D) Discontinue one of the existing program components, and reallocate all of that component's resources to the newly approved project.

PMI PgMP Exam - Topic 4 Question 33 Discussion

Actual exam question for PMI's PgMP exam
Question #: 33
Topic #: 4
[All PgMP Questions]

A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.

A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.

What should the program manager do next?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Tyra at May 09, 2022, 10:24 PM

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Gail
10 months ago
Redefining priorities could really help manage everything smoothly.
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Willis
11 months ago
Wait, how can they just approve new funding like that?
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Lashaunda
11 months ago
Disagree, assigning a new project manager seems like a better move.
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Noe
11 months ago
I think they should definitely secure those approvals first.
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Cassandra
11 months ago
Sounds like a classic case of scope creep!
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Fletcher
11 months ago
Discontinuing an existing component feels risky. I think reallocating resources should be done carefully to avoid disrupting the program.
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Elbert
11 months ago
I practiced a similar question where assigning a new project manager was the right move. It seems like a good option here too.
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Jill
11 months ago
I'm not entirely sure, but I feel like securing additional approvals might be necessary before moving forward with anything else.
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Javier
11 months ago
I remember we discussed the importance of managing interdependencies in programs. I think redefining priorities could help with that.
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Pauline
12 months ago
Hmm, I'm a bit unsure about this one. I know the 7750 SR has different forwarding classes, but I can't quite remember all the specific categories. I'll have to think this through carefully.
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Elenora
12 months ago
Customer IntellView seems like it could work, but the question specifically says "all information should be on one screen." That makes me think the Lightning Record Page is the way to go.
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Leanna
12 months ago
I'm feeling pretty confident about this one. Option B, the management review of defects, seems like the best approach to address the issue described in the question. It will give us a high-level view of how well the defects are being handled.
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Dylan
12 months ago
I'm remembering from my CFF training that you never make direct accusations without proper evidence and management coordination. Seems like discrete inquiries are the safest first step.
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