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A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.
A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.
What should the program manager do next?
Suggested Answer: C
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13 comments · newest first
GA
Gail
1 year ago
Redefining priorities could really help manage everything smoothly.
WI
Willis
1 year ago
Wait, how can they just approve new funding like that?
LA
Lashaunda
1 year ago
Disagree, assigning a new project manager seems like a better move.
NO
Noe
1 year ago
I think they should definitely secure those approvals first.
CA
Cassandra
1 year ago
Sounds like a classic case of scope creep!
FL
Fletcher
1 year ago
Discontinuing an existing component feels risky. I think reallocating resources should be done carefully to avoid disrupting the program.
EL
Elbert
1 year ago
I practiced a similar question where assigning a new project manager was the right move. It seems like a good option here too.
JI
Jill
1 year ago
I'm not entirely sure, but I feel like securing additional approvals might be necessary before moving forward with anything else.
JA
Javier
1 year ago
I remember we discussed the importance of managing interdependencies in programs. I think redefining priorities could help with that.
PA
Pauline
1 year ago
Hmm, I'm a bit unsure about this one. I know the 7750 SR has different forwarding classes, but I can't quite remember all the specific categories. I'll have to think this through carefully.
EL
Elenora
1 year ago
Customer IntellView seems like it could work, but the question specifically says "all information should be on one screen." That makes me think the Lightning Record Page is the way to go.
LE
Leanna
1 year ago
I'm feeling pretty confident about this one. Option B, the management review of defects, seems like the best approach to address the issue described in the question. It will give us a high-level view of how well the defects are being handled.
DY
Dylan
1 year ago
I'm remembering from my CFF training that you never make direct accusations without proper evidence and management coordination. Seems like discrete inquiries are the safest first step.