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A company is rolling out an innovative program that includes new processes intended to define how the company will manage future programs. While program execution is going well, the program sponsor is concerned that the knowledge acquired needs to be reused for future programs.
What should the program manager do to ensure that the knowledge acquired is captured efficiently?
Suggested Answer: A
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13 comments · newest first
MA
Marta
12 months ago
Totally agree with D! Review sessions are key for future success.
NA
Narcisa
1 year ago
D sounds good, but will people actually show up for those sessions?
AN
Annice
1 year ago
C seems too formal. Event logs might not capture everything.
RU
Rutha
1 year ago
I think B is better. Training materials are super useful!
LI
Lizette
1 year ago
Definitely A! Lessons learned should be in the plan.
LI
Lilli
1 year ago
Organizing review sessions sounds effective for capturing knowledge, but I’m not clear on how often those should happen.
BE
Ben
1 year ago
I feel like directing project managers to create event logs is a good idea, but I wonder if they would actually keep up with it.
MA
Maryann
1 year ago
I think creating training materials could be helpful, but it might take a lot of time to summarize everything.
RE
Rene
1 year ago
I remember we discussed the importance of documenting lessons learned in our program management plan, but I'm not sure if that's the most efficient way.
TI
Tien
1 year ago
Hmm, I'm not entirely sure about this one. The number of services or licenses purchased could also be good indicators of customer health, but I'll have to think it through a bit more.
JE
Jeffrey
1 year ago
Hmm, I'm not sure about that. Wouldn't it be better to go to the Industry Console and reload the page to test the DataRaptor? That way you can see if it's working in the actual application context.
TE
Tess
1 year ago
I'm not totally sure, but I feel like evaluating after implementation makes sense for having data. But isn’t that too late for AML issues?
DY
Dylan
1 year ago
Okay, I think I've got it. The key details are that the companies are sharing customer data and have an agreement on how it's stored and accessed. Based on that, I'm leaning towards joint controllers.