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A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.
What should the program manager do with the knowledge gained from this activity?
Suggested Answer: D
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12 comments · newest first
MI
Micaela
1 year ago
Wait, they didn’t already have a lessons learned database?
EL
Elly
1 year ago
Communicating with the program sponsor is key too!
FR
Francine
1 year ago
Not sure if just updating the database is enough.
BO
Bonita
1 year ago
I think including lessons in the weekly report is also important.
PE
Penney
1 year ago
Definitely should update the lessons learned database!
RA
Raina
1 year ago
I think we practiced a similar question where updating the communications management plan was suggested. But in this case, it seems more about capturing lessons learned.
MI
Misty
1 year ago
I'm not entirely sure, but I feel like including lessons learned in the weekly report could be useful too. It keeps everyone informed, right?
JE
Jennifer
1 year ago
I remember we discussed the importance of documenting lessons learned in our last study session. I think updating the lessons learned database might be the right choice here.
MA
Marjory
1 year ago
Communicating the corrective action to the program sponsor sounds important, but I wonder if that’s the main focus here. Shouldn’t we prioritize updating the lessons learned database?
GR
Gracia
1 year ago
Easy peasy, the answer is A. 401(k) deferrals are subject to both FIT and FICA taxes. You don't get to avoid those just by putting money in a 401(k).
BU
Buck
1 year ago
Hmm, I'm a bit confused by the wording of this question. I'm not sure if it's asking about the Service Portal settings or the Walk-up Experience settings. I'll need to think this through.
YU
Yuki
1 year ago
Hmm, I'm a bit confused about the details here. What exactly is a "post-image" and how does that help avoid the timeout issue? I'll need to review that part of the material again.