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A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls, and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project, which could impact other components if delays occur. The program manager's attempts to reach the stakeholder via email also fail.
What should the program manager do next?
Suggested Answer: D
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20 comments · newest first
BO
Bonita
11 months ago
Surprised the program manager hasn't tried visiting in person yet!
LE
Leatha
11 months ago
I think going to the governance board is too much at this stage.
BR
Brock
11 months ago
Updating the risk register seems like a good idea too.
NA
Nana
11 months ago
I disagree, calling again might just waste more time.
SU
Sue
11 months ago
Definitely escalate to the supervisor, that's the best move.
PA
Paz
12 months ago
I feel like attempting to call again is a bit of a waste of time, especially if the program manager has already tried. Maybe escalating to the governance board is the better route?
TY
Tyra
12 months ago
This situation reminds me of a practice question where we had to deal with a similar communication breakdown. I think updating the risk register could be a valid option, but it feels like it might not be proactive enough.
MI
Mignon
1 year ago
I'm not entirely sure, but escalating to the supervisor might be too drastic at this point. What if the stakeholder just needs some time?
MA
Maryanne
1 year ago
I remember we discussed the importance of direct communication in class. I think visiting the stakeholder's office could be a good move if calls and emails aren't working.
TI
Timothy
1 year ago
I'm leaning towards option B - escalating to the program governance board. If delays could impact the overall program, that seems like the right move to get the necessary attention and support.
DA
Daniel
1 year ago
Okay, I think I've got a strategy here. Updating the risk register and executing the documented response seems like the most straightforward approach. That way, I can get the issue on the program's radar and start taking action.
RI
Rickie
1 year ago
Hmm, I'm a bit unsure here. Escalating to the stakeholder's supervisor could work, but I'm not sure if that's the best first step. Maybe trying to reach out in person would be a good idea?
CE
Cecil
1 year ago
This seems like a tricky situation. I'd want to carefully consider the options and think through the potential consequences of each approach.
CA
Carissa
1 year ago
Wow, this stakeholder sounds like a real piece of work. I bet they're too busy posting cat videos on social media to respond to the project manager. Maybe we should try sending a singing telegram instead of another boring email.
MA
Mariann
1 year ago
I think the program manager should escalate the issue to the stakeholder's supervisor.
WH
Whitley
1 year ago
Option C is the way to go. Update the risk register and execute the documented response. Proactive risk management is key in a situation like this.
CH
Cherri
1 year ago
Calling the stakeholder and visiting their office seems like a good approach. Maybe they're just busy and didn't realize the importance of responding. A little face-to-face interaction could go a long way.
JA
James
1 year ago
I think the program manager should escalate this to the stakeholder's supervisor. Ignoring communication is unacceptable, and the project could be seriously impacted if this isn't addressed quickly.
MA
Maddie
1 year ago
B) Escalate the issue to the program governance board, as delays will impact the program
MA
Maryanne
1 year ago
A) Escalate the issue to the stakeholder's supervisor