PeopleCert MOVF Exam - Topic 3 Question 32 Discussion
Which approach can hide opportunity for innovation when benchmarking?
B) Benchmarking exclusively with same type organisation
A) Focusing on anomalies, rather than problems in common, identified by benchmarking
C) Benchmarking against a wide pool of organisations whose only feature in common lies in the type of process used
D) Making any external comparison
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