PeopleCert Exam ITILSC-OSA Topic 14 Question 6 Discussion

Actual exam question for PeopleCert's ITIL Service Capability Operational Support and Analysis exam

Question #: 6
Topic #: 14

[All ITIL Service Capability Operational Support and Analysis Questions]

The success of Service Operation phase is based on some important Critical Success Factors. From the options below, which would be the most important for Service Operation?

AManagement support for using phase
Business support to ensure users use Service Desk as little as possible
Champions to drive process usage
Staffing and retention of Service Desk
Service management usage
Suitable tools -- especially Incident Management
Measurement and reporting of capacity

BManagement support for setting up phase
Business support to ensure users call Service Desk
Champions to lead process implementation
Staffing and retention of Service Desk
Service management training
Suitable tools
Measurement and reporting of usage

CManagement support for setting up SD
Business support to ensure users call Service Desk
Champions to lead Service Support
Staffing and retention of Service Desk
Service management understanding
Suitable tools -- especially Service Desk
Measurement and reporting

DManagement support for setting up phase
Business support to ensure users use Service Desk
Champions to lead process implementation
Staffing and retention of Service Desk
Service management training
Suitable tools -- especially Service Desk
Measurement and reporting

Show Suggested Answer

Suggested Answer: D

by Irma at May 09, 2022, 09:01 PM

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