Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert ITIL4-DPI Exam - Topic 3 Question 3 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam
Question #: 3
Topic #: 3
[All ITIL4-DPI Questions]

A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.

Which approach would produce the BEST results?

Show Suggested Answer Hide Answer
Suggested Answer: D

According to DPI, value stream mapping is collaborative. Stakeholders must work together to identify inefficiencies, optimize flow, and agree on metrics to measure improvement. Option A removes staff engagement, leading to resistance. Option B limits collaboration to documentation, not co-design. Option C addresses change attitudes, not mapping effectiveness. Collaboration + waste elimination + measurement (Option D) reflects Lean/Agile influence in DPI.

(Reference: ITIL 4 Strategist DPI, section on 'Value stream mapping -- collaborative optimization')


by Delisa at Oct 05, 2025, 03:07 PM

Limited Time Offer

25%

Off

Get Premium ITIL4-DPI Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Irma
8 days ago
Option A seems too detached. Staff should be involved.
upvoted 0 times
...
Johnetta
13 days ago
Yes, metrics help track progress. We need that!
upvoted 0 times
...
Glenna
18 days ago
I feel like D really focuses on waste reduction. That's important!
upvoted 0 times
...
Crissy
23 days ago
Option C sounds good for long-term change, but not immediate results.
upvoted 0 times
...
Terry
28 days ago
True, but we need everyone on board for real improvements.
upvoted 0 times
...
Lourdes
2 months ago
I agree! Stakeholder input is crucial for success.
upvoted 0 times
...
Celeste
2 months ago
I think option D is the best. Collaboration is key.
upvoted 0 times
...
Viva
2 months ago
Option B could work too, but it might miss the bigger picture.
upvoted 0 times
...
Tijuana
2 months ago
I agree! Stakeholder input is crucial for success.
upvoted 0 times
...
Elfrieda
2 months ago
I think option D is the best. Collaboration is key.
upvoted 0 times
...
Gregoria
2 months ago
C is interesting, but it feels a bit off-topic for mapping.
upvoted 0 times
...
Carline
3 months ago
B sounds solid, getting everyone involved is important.
upvoted 0 times
...
Apolonia
3 months ago
Really? Can stakeholders even agree on anything?
upvoted 0 times
...
Bernadine
3 months ago
I think option D is the way to go! Collaboration is key.
upvoted 0 times
...
Reuben
3 months ago
I recall a practice question where collaboration was emphasized, so I lean towards option D for optimizing and measuring improvements.
upvoted 0 times
...
Marion
3 months ago
I feel like option B could work too, but it might take longer to get everyone on board with documenting their activities.
upvoted 0 times
...
Talia
3 months ago
I'm not entirely sure, but I think hiring consultants might not be the best approach since it could limit staff input.
upvoted 0 times
...
Nettie
4 months ago
I remember we discussed the importance of stakeholder involvement in value stream mapping, so option D seems like it could lead to better results.
upvoted 0 times
...
Jennifer
4 months ago
Option D all the way! Stakeholder collaboration is the way to go for value stream mapping.
upvoted 0 times
...
Kattie
4 months ago
Not sure about that, A could save time with experts.
upvoted 0 times
...
Julian
4 months ago
Option B could work too, but it might miss the bigger picture.
upvoted 0 times
...
Berry
5 months ago
Haha, hiring a consultant to identify "attitudes and behaviors" sounds like a recipe for disaster. D is the clear winner here.
upvoted 0 times
...
Lauryn
5 months ago
I'd have to go with D as well. Involving stakeholders directly is the best approach for this kind of initiative.
upvoted 0 times
...
Martina
5 months ago
Agreed, D is the best choice. Collaboration and eliminating waste are crucial for improving value streams.
upvoted 0 times
...
Ira
5 months ago
Option D seems like the way to go. Getting stakeholders involved in optimizing the value stream is key.
upvoted 0 times
...
Micah
6 months ago
Option D is definitely the way to go. Collaborative optimization and establishing metrics for improvement is key to getting the best results from value stream mapping.
upvoted 0 times
...
Alishia
6 months ago
I'm leaning towards option B. Having the stakeholders document their activities and then assigning team members to each one could help us get a really detailed understanding of the current state.
upvoted 0 times
...
Mayra
6 months ago
Option C about the organizational change management consultant seems interesting. Identifying the cultural changes needed could be really important for making the value stream more effective in the long run.
upvoted 0 times
...
Shonda
6 months ago
I'm a bit confused by this question. It seems like there are a few different approaches we could take. I'm not sure if hiring consultants or just asking stakeholders to document everything is the best way to go.
upvoted 0 times
...
Santos
6 months ago
I think option D is the best approach. Getting the stakeholders involved to collaborate and eliminate waste seems like the most effective way to optimize the value stream.
upvoted 0 times
Rory
3 days ago
Collaboration is key! It helps everyone feel invested.
upvoted 0 times
...
Lewis
4 months ago
I agree, option D really encourages teamwork.
upvoted 0 times
...
...

Save Cancel