PeopleCert Exam ITIL4-DPI Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam

Question #: 5
Topic #: 1

[All ITIL4-DPI Questions]

Which BEST describes a value stream?

ASteps that add value to a unit of work being processed in the service value chain

BThe way an organization applies specific resources to tasks

CA flexible and simple guide that supports improvement initiatives

DA structured approach to organizational change, so that staff members feel valued

Show Suggested Answer

Suggested Answer: A

DPI defines a value stream as ''a series of steps an organization undertakes to create and deliver products and services to consumers.'' It describes how value is created and flows through the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.

(Reference: ITIL 4 Strategist DPI, section on 'Value stream mapping -- definition and purpose')

by Kami at Oct 03, 2025, 11:00 PM

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