PeopleCert ITIL4-DPI Exam - Topic 1 Question 17 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam

Question #: 17
Topic #: 1

The manager of a team of highly skilled professionals often handles challenging problems personally in an effort to demonstrate expertise.

Which TWO are the MOST LIKELY consequences of this behaviour?

Decisions take longer

Employee morale improves

Decisions are made quickly

Employee morale suffers

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: D

DPI governance principles highlight that when managers centralize decisions and problem-solving, it creates bottlenecks (delays in decision-making) and reduces team empowerment, leading to lower morale. Thus, options 1 (decisions take longer) and 4 (employee morale suffers) are the consequences. The behaviour undermines delegation of authority and staff empowerment, which DPI stresses as essential for effective governance and oversight.

(Reference: ITIL 4 Strategist DPI, section on 'Delegation of authority and empowerment of teams')

by Tony at Jul 02, 2026, 01:12 AM

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Billye

3 days ago

I agree, decisions can get bogged down with one person handling everything.

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Sage

8 days ago

Definitely 1 and 4. It’s a common issue in teams.

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Tayna

13 days ago

Really? I’m not convinced that morale would drop.

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Beth

18 days ago

I think employee morale suffers when the manager steps in too much.

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Aliza

23 days ago

Decisions take longer for sure.

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Hannah

29 days ago

I could see how handling everything personally might make decisions quicker in some cases, but overall, I think "Decisions take longer" and "Employee morale suffers" are the most likely outcomes.

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Rebbeca

1 month ago

This reminds me of a practice question where the focus was on leadership styles. I think "Decisions take longer" and "Employee morale suffers" make sense together.

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Shannon

1 month ago

I'm not so sure about the morale part. I feel like it could go either way, but I lean towards "Employee morale suffers" since the team might feel undervalued.

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Dorinda

1 month ago

I remember discussing how micromanaging can slow down decision-making, so I think "Decisions take longer" is definitely one of the consequences.

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