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PeopleCert Exam ITIL-DSV Topic 3 Question 1 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 1
Topic #: 3
[All ITIL-DSV Questions]

In the context of the 'five principles of service design thinking', which principle includes combining touchpoints and interactions into service moments?

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Suggested Answer: A

In the context of the 'five principles of service design thinking,' the principle that includes combining touchpoints and interactions into service moments is 'Sequencing.' ITIL 4 explains that sequencing involves arranging service interactions in a logical order to create meaningful and effective service moments, ensuring a cohesive and satisfying user experience.


by Thersa at Aug 28, 2024, 07:17 AM

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Juliann
10 months ago
I'm going to go with B) Evidencing. It just makes sense to me that this would be the principle that deals with creating tangible touchpoints and interactions.
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Serina
10 months ago
I think the answer is B) Evidencing because it involves creating evidence of service moments.
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Maile
10 months ago
Haha, I bet the answer is A) Sequencing. That's the one where you put the steps in the right order, like a well-choreographed dance routine!
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Ammie
10 months ago
But doesn't co-creative focus more on involving users in the design process?
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Georgene
10 months ago
Hmm, I'm leaning towards D) User-centered. Isn't that the principle that puts the user's needs and experiences at the forefront of the design?
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Leeann
9 months ago
D) User-centered prioritizes the user's needs and experiences.
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Arlene
9 months ago
C) Co-creative emphasizes collaboration with users in the design process.
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Georgene
10 months ago
B) Evidencing focuses on providing evidence of the service's value.
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Lai
10 months ago
A) Sequencing involves arranging touchpoints in a meaningful order.
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Carmen
10 months ago
I think it's actually C) Co-creative, where users and designers work together to create the service.
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Melda
10 months ago
Yes, you're right. User-centered design focuses on understanding the user's perspective.
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Onita
11 months ago
Nah, I'm pretty sure it's C) Co-creative. That's all about involving the user in the design process, right?
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Maryann
11 months ago
I think it's B) Evidencing. That's the principle that focuses on making the service experience tangible and visible to the user.
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Rosendo
10 months ago
I think it's C) Co-creative. This principle emphasizes collaboration between users and service providers to design meaningful service moments.
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Rosendo
10 months ago
I believe it's A) Sequencing. It involves organizing touchpoints and interactions in a logical order to create a seamless service experience.
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Lang
11 months ago
I disagree, I believe it's C) Co-creative.
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Ammie
11 months ago
I think the answer is A) Sequencing.
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