PeopleCert ITIL DSV Exam - Topic 1 Question 3 Discussion

Actual exam question for PeopleCert's ITIL DSV exam

Question #: 3
Topic #: 1

A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

AThe service will display a list of items uploaded by the user

BMenu pages will update in less than 5 seconds

CThe service will be available for 24 hours every day

DThe service will allow each user 100GB of storage space

Show Suggested Answer

Suggested Answer: D

An example of a utility requirement for a cloud-based document storage service is 'The service will allow each user 100GB of storage space.' ITIL 4 defines utility as the functionality of a service that meets user needs. In this case, the amount of storage space provided is a key functional requirement that determines the utility of the service for its users.

by Dolores at Aug 23, 2024, 01:50 AM

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Elenor

4 months ago

24/7 availability? That seems unrealistic for some services.

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Adria

5 months ago

Wait, why is 100GB of storage not considered a utility requirement?

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Erasmo

5 months ago

Menu pages updating in under 5 seconds sounds more like a performance requirement.

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Claudia

5 months ago

I think option C is the best choice!

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Sherell

5 months ago

Utility requirements are all about performance and availability.

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Corazon

6 months ago

I'm a bit confused about the difference between utility and functional requirements. Does "100GB of storage" really fall under utility?

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Dick

6 months ago

I practiced a similar question where we had to identify service availability, and I think option C fits that category.

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An

6 months ago

I think "menu pages will update in less than 5 seconds" sounds like a performance requirement, not a utility one.

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Dominque

6 months ago

I remember we discussed utility requirements in class, but I'm not sure if "available for 24 hours" counts as one.

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Chau

6 months ago

I feel pretty confident that the answer is C. Availability and uptime are classic examples of utility requirements for a cloud service.

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Janine

6 months ago

Okay, let me see. A utility requirement is about the functionality or performance of the service, not the specific features. So I'm going to go with B - menu pages will update in less than 5 seconds.

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William

6 months ago

This one seems pretty straightforward. I think the answer is C - the service will be available 24 hours a day.

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Una

6 months ago

Hmm, I'm not sure about this one. I'm debating between B and C. I'll have to think it through a bit more.

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Darnell

6 months ago

I feel confident about this one. Mapping capabilities to value stream stages is all about understanding which business capabilities are essential for delivering value to customers.

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Suzi

2 years ago

Hmm, I'm torn between C and D. They both seem like valid utility requirements. But I'm leaning towards C because 24/7 availability is just so crucial for a cloud-based service like this.

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Sharen

2 years ago

True, both are important. It's a tough choice between C and D.

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Carma

2 years ago

But having enough storage space for each user is also crucial for a document storage service.

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Cassi

2 years ago

I agree, having the service available 24/7 is really important for accessibility.

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Alberta

2 years ago

I think option C is also a utility requirement because it ensures the service is available 24/7.

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Queenie

2 years ago

Haha, Sean's got a point! If the menu pages are slower than my grandma's dial-up internet, the whole service is useless. But I still think option D is the way to go.

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Joesph

2 years ago

I agree with Yolando. Option D is definitely a utility requirement for a cloud-based document storage service.

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Sean

2 years ago

Oh, come on! Option B is obviously the answer. Who cares about availability or storage space when the menu pages need to update in under 5 seconds? That's the real utility requirement here.

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Mitzie

2 years ago

I agree, menu pages updating quickly is crucial for user experience.

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Camellia

2 years ago

I think option B is the most important requirement for a cloud-based document storage service.

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Jovita

2 years ago

I disagree, I believe option D is the correct answer. Defining the storage space for each user is a clear utility requirement for this cloud-based document storage service.

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Isadora

2 years ago

I think the correct answer is option C. The availability of the service 24/7 is a utility requirement that ensures the service is consistently accessible to users.

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