PeopleCert ITIL DSV Exam - Topic 1 Question 21 Discussion

Actual exam question for PeopleCert's ITIL DSV exam

Question #: 21
Topic #: 1

An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

AThe concern for common goals

BThe need to improve over time

CThe ability to produce results

DThe ability to perform as expected

Show Suggested Answer

Suggested Answer: A

In selecting a service to develop strategic services, the concern for common goals is not typically a factor that would be explored. Strategic service development focuses more on the service's ability to produce results, improve over time, and perform as expected, rather than aligning with common goals.

The ITIL 4 Service Design and Strategy Management practices emphasize the importance of assessing a service's capability to meet strategic objectives, improve continuously, and deliver the expected outcomes. The key considerations include the ability to achieve the desired results, adaptability, and alignment with the organization's strategic direction, rather than a generalized concern for common goals, which is more of a collaborative or teamwork-related concern rather than a selection criterion.

Therefore, while common goals are important in broader organizational contexts, they are not a primary factor in selecting a service for strategic development.

by Evangelina at Apr 07, 2025, 07:27 AM

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Antonio

2 months ago

I’m not sure about the ability to perform as expected being less important.

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Rikki

2 months ago

Producing results is definitely a must-have factor.

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Hildegarde

2 months ago

Totally agree, improving over time is key!

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Malcolm

3 months ago

Common goals are usually a priority in strategic planning.

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Leah

3 months ago

Wait, are we really not considering common goals? That seems off.

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Gregoria

3 months ago

I feel like the ability to perform as expected is crucial, but I can't recall if it was mentioned as a factor to explore in this specific scenario.

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Jaime

3 months ago

I’m a bit confused about the need to improve over time. Isn’t that something we’d want to consider?

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Suzan

4 months ago

I remember a practice question that focused on performance metrics, so I feel like the ability to produce results should definitely be a factor.

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Monte

4 months ago

I think we discussed how common goals are important, but I'm not sure if they would be a factor to explore in this context.

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Arlean

4 months ago

This is a tricky one. I'm going to have to really analyze the options carefully to figure out which factor wouldn't be important in the selection process.

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Teri

4 months ago

I've got a good feeling about this one. The ability to perform as expected is definitely a key factor, so that's not the answer. I'll go with option C.

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Junita

4 months ago

Okay, let me see. The question is asking about what wouldn't be a factor, so I need to consider the common factors and then identify the one that doesn't fit.

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Toshia

5 months ago

Hmm, I'm a bit unsure about this one. I need to think through the factors that are typically important when selecting a service provider.

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Fatima

5 months ago

This one seems pretty straightforward. I think the key is to identify the factor that wouldn't be important in selecting a service provider.

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Sarah

10 months ago

But what about the need to improve over time? Shouldn't that also be considered?

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Stevie

10 months ago

I agree with Jade, that's a crucial factor for our organization.

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Jade

10 months ago

I think we should focus on the ability to produce results.

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Kimberlie

10 months ago

The ability to perform as expected? Sounds a bit too boring for my liking. I'd rather have a service that can juggle flaming chainsaws while solving world hunger.

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