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PeopleCert ITIL DSV Exam - Topic 1 Question 21 Discussion

An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?
A) The concern for common goals
B) The need to improve over time
C) The ability to produce results
D) The ability to perform as expected

PeopleCert ITIL DSV Exam - Topic 1 Question 21 Discussion

Actual exam question for PeopleCert's ITIL DSV exam
Question #: 21
Topic #: 1
[All ITIL DSV Questions]

An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

Show Suggested Answer Hide Answer
Suggested Answer: A

In selecting a service to develop strategic services, the concern for common goals is not typically a factor that would be explored. Strategic service development focuses more on the service's ability to produce results, improve over time, and perform as expected, rather than aligning with common goals.

The ITIL 4 Service Design and Strategy Management practices emphasize the importance of assessing a service's capability to meet strategic objectives, improve continuously, and deliver the expected outcomes. The key considerations include the ability to achieve the desired results, adaptability, and alignment with the organization's strategic direction, rather than a generalized concern for common goals, which is more of a collaborative or teamwork-related concern rather than a selection criterion.

Therefore, while common goals are important in broader organizational contexts, they are not a primary factor in selecting a service for strategic development.


by Evangelina at Apr 07, 2025, 07:27 AM

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Antonio
6 months ago
I’m not sure about the ability to perform as expected being less important.
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Rikki
7 months ago
Producing results is definitely a must-have factor.
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Hildegarde
7 months ago
Totally agree, improving over time is key!
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Malcolm
7 months ago
Common goals are usually a priority in strategic planning.
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Leah
7 months ago
Wait, are we really not considering common goals? That seems off.
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Gregoria
8 months ago
I feel like the ability to perform as expected is crucial, but I can't recall if it was mentioned as a factor to explore in this specific scenario.
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Jaime
8 months ago
I’m a bit confused about the need to improve over time. Isn’t that something we’d want to consider?
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Suzan
8 months ago
I remember a practice question that focused on performance metrics, so I feel like the ability to produce results should definitely be a factor.
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Monte
8 months ago
I think we discussed how common goals are important, but I'm not sure if they would be a factor to explore in this context.
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Arlean
9 months ago
This is a tricky one. I'm going to have to really analyze the options carefully to figure out which factor wouldn't be important in the selection process.
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Teri
9 months ago
I've got a good feeling about this one. The ability to perform as expected is definitely a key factor, so that's not the answer. I'll go with option C.
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Junita
9 months ago
Okay, let me see. The question is asking about what wouldn't be a factor, so I need to consider the common factors and then identify the one that doesn't fit.
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Toshia
9 months ago
Hmm, I'm a bit unsure about this one. I need to think through the factors that are typically important when selecting a service provider.
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Fatima
9 months ago
This one seems pretty straightforward. I think the key is to identify the factor that wouldn't be important in selecting a service provider.
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Sarah
1 year ago
But what about the need to improve over time? Shouldn't that also be considered?
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Stevie
1 year ago
I agree with Jade, that's a crucial factor for our organization.
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Jade
1 year ago
I think we should focus on the ability to produce results.
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Kimberlie
1 year ago
The ability to perform as expected? Sounds a bit too boring for my liking. I'd rather have a service that can juggle flaming chainsaws while solving world hunger.
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Albina
1 year ago
D) The ability to perform as expected
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Denise
1 year ago
C) The ability to produce results
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Elliott
1 year ago
B) The need to improve over time
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Lachelle
1 year ago
A) The concern for common goals
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Veronika
1 year ago
The concern for common goals? Pfft, who needs that? As long as the service can produce results, that's all that matters, right?
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Marsha
1 year ago
I disagree, having common goals is important for ensuring everyone is on the same page and working towards the same objectives.
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Donette
1 year ago
Exactly, as long as they can deliver the results we need, common goals are not a priority.
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Wilbert
1 year ago
The need to improve over time is a no-brainer. We can't just settle for the status quo, we need a service that's constantly striving to be better.
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Helene
1 year ago
Hmm, I think the ability to perform as expected would be crucial. How else will we know if the service is actually delivering on its promises?
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Benton
1 year ago
C) The ability to produce results
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Truman
1 year ago
B) The need to improve over time
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Paola
1 year ago
A) The concern for common goals
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Felix
1 year ago
C) The ability to produce results
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Doug
1 year ago
B) The need to improve over time
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Cammy
1 year ago
A) The concern for common goals
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