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PeopleCert Exam ITIL-4-Transition Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam
Question #: 5
Topic #: 1
[All ITIL-4-Transition Questions]

An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.

What is the FIRST step the organization should take to start to improve the situation?

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Suggested Answer: A

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