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PeopleCert Exam ITIL-4-Transition Topic 1 Question 29 Discussion

Actual exam question for PeopleCert's ITIL-4-Transition exam
Question #: 29
Topic #: 1
[All ITIL-4-Transition Questions]

A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.

What should the service provider use to expand how users access support and improve the user experience?

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Suggested Answer: B

by Lai at Apr 14, 2024, 11:28 AM

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Dorsey
1 years ago
Lean OK emphasizes eliminating waste and optimizing efficiency, which would help the organization reduce unnecessary work.
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Zena
1 years ago
What makes you say that?
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Dorsey
1 years ago
I believe Lean OK would be a better approach.
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Marg
1 years ago
DevOps focuses on collaboration and automation, which can streamline processes and reduce unnecessary work.
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Zena
1 years ago
Why do you think that?
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Marg
1 years ago
I think DevOps would be the most helpful approach.
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Celestina
1 years ago
Hmm, I'm torn between DevOps and Lean. Both seem like viable options, but I'll need to think about the specific context a bit more.
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Melodie
1 years ago
Site reliability engineering could be helpful, but I think it's more focused on ensuring system reliability rather than overall organizational efficiency.
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Colby
1 years ago
Safety culture? Really? I don't see how that would help reduce unnecessary work. That seems like a totally irrelevant option.
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Slyvia
1 years ago
I'm not so sure about DevOps. Lean might be a better option, as it focuses on eliminating waste and improving efficiency directly.
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Yuki
1 years ago
D) DevOps
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Lore
1 years ago
B) Lean OK
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Kyoko
1 years ago
I'm leaning towards DevOps. Implementing a DevOps culture can help streamline processes, increase collaboration, and reduce unnecessary work.
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Julio
1 years ago
I think this question is a bit tricky. We need to really understand the context and the organization's goals to choose the most appropriate approach.
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