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PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 3 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam
Question #: 11
Topic #: 3
[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

The organization is in the process of improving their incident management practice. They want to become better at demonstrating business value. Which of the following options is the BEST to use in order to achieve their objective?

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Suggested Answer: C

Omnichannel communication refers to the practice of using multiple communication channels (such as phone, email, chat, etc.) to ensure that messages are directed to the correct audience. In ITIL 4, omnichannel communication is crucial for ensuring that users can interact with the service desk or other service providers through their preferred channels, allowing for more efficient incident management and service request handling.


by Izetta at Feb 08, 2025, 12:06 PM

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Charlette
14 days ago
I just hope they don't try to 'swarming' the incident management team. That sounds like a recipe for chaos and confusion.
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Hubert
15 days ago
Option B is definitely the way to go. Reporting and dashboards are the key to getting those executives to take notice!
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Jolene
16 days ago
Option D seems like a solid choice. Developing incident models and reusing known resolutions could be a great way to streamline our processes.
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Louvenia
2 days ago
Option D seems like a solid choice. Developing incident models and reusing known resolutions could be a great way to streamline our processes.
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Malcolm
20 days ago
Hmm, I'm not sure. Option A sounds interesting, but I'm worried it might be too complex for our current setup.
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Murray
25 days ago
I'm leaning towards option C. Automating solutions and managing knowledge can go a long way in improving our incident response capabilities.
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Shawna
27 days ago
I think option B is the best choice. Dashboards and reports can really help demonstrate the business value of our incident management efforts.
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Alease
1 days ago
I agree, using dashboards and reports can provide clear visibility into our service performance.
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Tashia
2 months ago
But using dashboards and reports in option B can also help demonstrate business value.
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Yan
2 months ago
I disagree, I believe option C is the most effective.
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Tashia
2 months ago
I think option A is the best choice.
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