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PeopleCert ITIL-4-Specialist-Monitor-Support-Fulfil Exam - Topic 1 Question 26 Discussion

Posted by Leoma on Apr 01, 2026 at 07:47 AM

Which practice provides 'service health criteria' as an input to the 'monitoring planning' process?

Suggested Answer: B

The availability management practice is responsible for ensuring that services meet agreed availability levels and that the service health criteria are met. These criteria are used as inputs for the monitoring planning process to ensure services are monitored in alignment with agreed availability requirements.

Service design focuses on creating the architecture and specifications, but the health criteria for monitoring are more directly aligned with availability.

Capacity and performance management deals with performance levels, but not specifically with service health for monitoring.

Service catalogue management is about maintaining service information, not defining health criteria for monitoring.


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12 comments · newest first
DE
Deja 3 months ago
I lean towards C) Capacity and performance management. It helps in understanding resource needs.
NE
Nenita 3 months ago
I feel A) Service design is also a good choice. It sets the foundation for monitoring.
AN
Andra 3 months ago
I think it's B) Availability management. It focuses on service uptime.
JA
Janet 3 months ago
D) Service catalogue management sounds right to me.
DO
Doug 3 months ago
Wait, is it really B? That seems off.
CA
Carole 4 months ago
Definitely C) Capacity and performance management!
AL
Alise 5 months ago
I thought it was A) Service design.
HA
Hannah 5 months ago
I'm pretty sure it's B) Availability management.
AL
Alaine 6 months ago
I recall that service catalogue management deals with service offerings, so I don't think it's D). Could it really be B) after all?
SK
Skye 6 months ago
I'm a bit confused. I thought capacity and performance management was more about resource allocation than service health criteria.
LO
Louvenia 6 months ago
I feel like I've seen a question like this before, and it was about service design. So maybe A) is the right answer?
RE
Reuben 7 months ago
I think it might be B) Availability management, but I'm not entirely sure. I remember it being related to service uptime.
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